The Chief Customer Officer role commands premium compensation reflecting the strategic importance of customer experience. According to [PayScale](https://www.payscale.com/research/UK/Job=Chief_Customer_Officer_(CCO)/Salary), the average CCO salary is **£136,523** with a range of **£79,000 to £223,000**.

[Intelligent People](https://www.intelligentpeople.co.uk/chief-customer-officer-vacancies/) reports CCO salaries of **£140,000 to £250,000**, with current market roles advertising **£150,000 to £190,000**.

Experience significantly impacts compensation, with PayScale showing £146,485 for 10-19 years experience and £150,000 for late career (20+ years).

Chief Customer Officers are measured on key metrics including:

- **Customer Satisfaction (CSAT)**: Measuring satisfaction with products and services - **Net Promoter Score (NPS)**: Customer loyalty and recommendation likelihood - **Customer Lifetime Value (CLV)**: Long-term customer revenue - **Customer Retention Rate**: Reducing churn - **Customer Effort Score (CES)**: Ease of doing business

Tools commonly used include SurveyMonkey, Qualtrics, Salesforce, and specialised CX platforms.

Fractional CCO arrangements offer compelling economics:

**Cost comparison (1 day per week)**: - Fractional CCO: £800-£1,200/day × 52 weeks = **£41,600-£62,400/year** - Full-time CCO: £150,000 salary + 30% benefits = **£195,000/year** - **Savings: £130,000+ annually**

Fractional CCOs deliver CX strategy, customer journey mapping, voice of customer programmes, retention strategies, and customer success transformation without full-time overhead.