How long are engagements

6-12 months for CX transformation.

What to expect in 90 days

CX audit journey maps and improvement roadmap.

How long are engagements

6-12 months for CX transformation.

What to expect in 90 days

CX audit journey maps and improvement roadmap.

Hire a Fractional CCO

Complete guide to hiring fractional customer leadership

£800-2,000

Day Rate

2-6 weeks

Time to Hire

50-70%

Cost Savings

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Key Takeaways

1Fractional CCOs work 1-3 days per week, providing senior expertise without full-time costs
2UK day rates range from £800 to £1500, depending on experience and sector
3Typical engagements save 50-70% compared to full-time executive hires
4Ideal for startups, scale-ups, and SMEs needing strategic leadership
5No employment overhead: no pension, NI, benefits, or notice periods

Latest Fractional Jobs

0jobs found

Department

Location

Work Type

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When to Hire

Quick Definition

Hire a fractional CCO when needing customer experience leadership without full-time overhead. Ideal for companies experiencing churn building customer success or seeking CX transformation.

What to Look For

Look for candidates with CX leadership at similar companies. Key qualities include retention improvement track record customer journey mapping experience NPS and satisfaction metrics expertise and team building.

Evaluation Criteria

Criteria	Assess	Red Flags
Retention	Reduced churn	No metrics
Journey	Mapped experiences	Tactical only
Metrics	CX measurement	No data focus
Teams	Built CS teams	Individual contributor

Interview Questions

Key questions: What retention improvements have you delivered? How do you map and improve customer journeys? What CX metrics do you prioritize? How do you build customer success teams?

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Cost Comparison

Fractional vs Full-Time Executive

Full-Time Executive£286k/year

Salary + Benefits + Overhead

Fractional Executive£106k/year

1-2 days/week average

Your Potential Savings

£180k+

63%

saved

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Time Allocation

How fractional executives spend their time

Strategy30%

Operations25%

Leadership20%

Governance15%

Technology10%

Hire a Fractional CCO (Chief Customer Officer)

A fractional Chief Customer Officer provides strategic customer success leadership to reduce churn, increase lifetime value, and build world-class customer experiences without the £200k+ cost of a permanent hire.

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Why Hire a Fractional CCO?

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Churn reduction: Experienced CCOs identify and fix retention issues fast

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Revenue expansion: Drive upsell, cross-sell, and account growth strategies

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Customer insights: Build voice-of-customer programmes that inform product

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CS at scale: Design customer success motions for efficient scaling

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What a Fractional CCO Delivers

Deliverable	Timeline
Customer health audit & segmentation	Weeks 1-4
CS playbooks & journey mapping	Weeks 4-8
Metrics framework & early warning systems	Weeks 8-12
Team structure & hiring plan	Ongoing

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Typical Engagement Models

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Strategic: 2-3 days/week for customer success leadership

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Turnaround: 3-4 days/week for urgent churn reduction

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Advisory: 1 day/week for CS strategy and team coaching

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→

CCO Salary Guide

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Fractional CRO Jobs UK

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Fractional CMO Jobs UK

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UK Fractional Jobs

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Fractional Recruitment Agency

UK Fractional Executive Day Rates

Compare day rates across C-suite roles

CFO£800 - £1500/day

£1100

CTO£900 - £1600/day

£1200

CMO£750 - £1400/day

£1000

COO£800 - £1400/day

£1050

CDO£900 - £1450/day

£1150

CISO£900 - £1550/day

£1200

Rate Range

Average

Source: UK Market Data 2025

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Fractional vs Interim vs Full-Time

Choose the right engagement model

Aspect	Fractional	Interim	Full-Time
Time Commitment	1-3 days/week	4-5 days/week	5 days/week
Duration	Ongoing/flexible	3-12 months	Permanent
Annual Cost	£50-150k	£150-300k	£200-400k+
Best For	SMEs, startups, scale-ups	Crisis, transitions	Large enterprises
Flexibility	★★★ High	★★☆ Medium	★☆☆ Low

Costs are indicative UK market rates. Actual costs vary by role, experience, and sector.

Calculate Your Day Rate

Fractional CCO Earnings

Calculate Your Potential Income

Your Day Rate

£900

£700Avg: £900£1300

Days Per Client/Week

2.5 days

1 day5 days

Number of Clients

2 clients

Weekly

£4,500

Monthly

£19,485

Annual

£216,000

Based on 2.5 days/week x 2 clients x 48 working weeks. CCO UK average day rate: £900.

BetaThis calculator provides rough estimates for illustration only. Actual rates and salaries vary based on location, experience, industry, and market conditions.

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