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Hire a Fractional CCO (Chief Customer Officer)
A fractional Chief Customer Officer provides strategic customer success leadership to reduce churn, increase lifetime value, and build world-class customer experiences without the £200k+ cost of a permanent hire.
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Why Hire a Fractional CCO?
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Churn reduction: Experienced CCOs identify and fix retention issues fast
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Revenue expansion: Drive upsell, cross-sell, and account growth strategies
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Customer insights: Build voice-of-customer programmes that inform product
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CS at scale: Design customer success motions for efficient scaling
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What a Fractional CCO Delivers
| Deliverable | Timeline |
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| Customer health audit & segmentation | Weeks 1-4 |
| CS playbooks & journey mapping | Weeks 4-8 |
| Metrics framework & early warning systems | Weeks 8-12 |
| Team structure & hiring plan | Ongoing |
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Typical Engagement Models
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Strategic: 2-3 days/week for customer success leadership
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Turnaround: 3-4 days/week for urgent churn reduction
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Advisory: 1 day/week for CS strategy and team coaching
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