Part-time customer leadership
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Quick Definition
Fractional CCOs provide customer success and experience leadership on a part-time basis. Typical engagements are 2-4 days per month with day rates from 800-1300 GBP.
UK fractional customer demand comes from SaaS and subscription companies. Companies seek CX and success expertise without full-time cost.
| Area | Requirement |
|---|---|
| Experience | 15+ years customer leadership |
| Track Record | NPS improvement, churn reduction |
| Skills | Customer success, CX, retention |
| Sector | SaaS or subscription experience valued |
Fractional vs Full-Time Executive
Your Potential Savings
£180k+
How fractional executives spend their time
The fractional CCO (Customer) leads customer experience, success programmes, and retention strategies on a part-time basis.
Customer experience strategy and journey mapping
Customer success programme design
NPS, CSAT, and CX metrics management
Voice of customer research and insights
Customer retention and churn reduction
Customer advisory boards and feedback loops
CX technology and platform selection
Compare day rates across C-suite roles
Choose the right engagement model
| Aspect | Fractional | Interim | Full-Time |
|---|---|---|---|
| Time Commitment | 1-3 days/week | 4-5 days/week | 5 days/week |
| Duration | Ongoing/flexible | 3-12 months | Permanent |
| Annual Cost | £50-150k | £150-300k | £200-400k+ |
| Best For | SMEs, startups, scale-ups | Crisis, transitions | Large enterprises |
| Flexibility | ★★★ High | ★★☆ Medium | ★☆☆ Low |
Costs are indicative UK market rates. Actual costs vary by role, experience, and sector.
Based on 2.5 days/week x 2 clients x 48 working weeks. CCO UK average day rate: £900.
BetaThis calculator provides rough estimates for illustration only. Actual rates and salaries vary based on location, experience, industry, and market conditions.
Complementary leadership for your organisation
Everything you need to know
A fractional CCO provides customer leadership including success strategy, CX, and retention.
Industry data on the rise of fractional leadership
of executives who moved to fractional work report higher job satisfaction
Source: Harvard Business Review ↗Founder's background
Based on 2026 market data for UK Exec roles.
