Can you help reduce churn?

Yes, churn reduction is a core focus of our customer success strategies.

Do you implement NPS programs?

Yes, we design and implement NPS and customer feedback programs.

What about customer support?

We provide strategic oversight of support operations and quality improvement.

How do you measure success?

We track NPS, retention rates, customer lifetime value, and expansion revenue.

Can you help reduce churn?

Yes, churn reduction is a core focus of our customer success strategies.

Do you implement NPS programs?

Yes, we design and implement NPS and customer feedback programs.

What about customer support?

We provide strategic oversight of support operations and quality improvement.

How do you measure success?

We track NPS, retention rates, customer lifetime value, and expansion revenue.

Fractional CCO Customer Services

Expert customer leadership on a flexible basis

£800-2,000

Day Rate

2-6 weeks

Time to Hire

50-70%

Cost Savings

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Key Takeaways

1Fractional CCOs work 1-3 days per week, providing senior expertise without full-time costs
2UK day rates range from £800 to £1500, depending on experience and sector
3Typical engagements save 50-70% compared to full-time executive hires
4Ideal for startups, scale-ups, and SMEs needing strategic leadership
5No employment overhead: no pension, NI, benefits, or notice periods

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What We Deliver

Quick Definition

Fractional CCO customer services provide customer leadership including customer success strategy, experience optimization, retention programs, and voice of customer initiatives. Scale customer expertise to your needs.

Core Services

Our fractional CCOs deliver customer success strategy, experience journey mapping, NPS and satisfaction programs, churn prevention, customer advocacy, and team development.

Service Packages

Package	Scope	Investment
Customer Audit	Experience assessment	1-2 days/month
Customer Programs	Success and retention initiatives	2-4 days/month
Customer Leadership	Full function leadership	4-8 days/month

Our Approach

We assess customer health, develop retention strategies, and build customer success capabilities. Our CCOs bring proven customer-centric transformation experience.

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Cost Comparison

Fractional vs Full-Time Executive

Full-Time Executive£286k/year

Salary + Benefits + Overhead

Fractional Executive£106k/year

1-2 days/week average

Your Potential Savings

£180k+

63%

saved

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Time Allocation

How fractional executives spend their time

Strategy30%

Operations25%

Leadership20%

Governance15%

Technology10%

Fractional CCO (Chief Customer Officer) Services

Fractional Chief Customer Officer services provide strategic customer success leadership to reduce churn, increase lifetime value, and build world-class customer experiences.

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Our CCO Services Include

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Customer Strategy: Segmentation, journey mapping, and experience design

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Retention & Expansion: Churn reduction and account growth programmes

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CS Operations: Health scoring, playbooks, and escalation frameworks

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Voice of Customer: Feedback systems, NPS, and insight programmes

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Team Development: CS team structure, hiring, and capability building

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Technology: CS platform selection (Gainsight, Totango, ChurnZero)

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How Fractional CCO Services Work

Phase	Focus	Timeline
Assessment	Customer health audit and segmentation	Weeks 1-4
Design	CS model, playbooks, and metrics	Weeks 4-8
Implementation	Team, technology, and process rollout	Ongoing

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CCO Salary Guide

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Fractional CRO Jobs UK

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UK Fractional Jobs

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Fractional Recruitment Agency

UK Fractional Executive Day Rates

Compare day rates across C-suite roles

CFO£800 - £1500/day

£1100

CTO£900 - £1600/day

£1200

CMO£750 - £1400/day

£1000

COO£800 - £1400/day

£1050

CDO£900 - £1450/day

£1150

CISO£900 - £1550/day

£1200

Rate Range

Average

Source: UK Market Data 2025

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Fractional vs Interim vs Full-Time

Choose the right engagement model

Aspect	Fractional	Interim	Full-Time
Time Commitment	1-3 days/week	4-5 days/week	5 days/week
Duration	Ongoing/flexible	3-12 months	Permanent
Annual Cost	£50-150k	£150-300k	£200-400k+
Best For	SMEs, startups, scale-ups	Crisis, transitions	Large enterprises
Flexibility	★★★ High	★★☆ Medium	★☆☆ Low

Costs are indicative UK market rates. Actual costs vary by role, experience, and sector.

Calculate Your Day Rate

Fractional CCO Earnings

Calculate Your Potential Income

Your Day Rate

£900

£700Avg: £900£1300

Days Per Client/Week

2.5 days

1 day5 days

Number of Clients

2 clients

Weekly

£4,500

Monthly

£19,485

Annual

£216,000

Based on 2.5 days/week x 2 clients x 48 working weeks. CCO UK average day rate: £900.

BetaThis calculator provides rough estimates for illustration only. Actual rates and salaries vary based on location, experience, industry, and market conditions.

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