Privacy Policy

Contact Information

Data Controller: Fractional Quest Ltd, a private limited company registered in England and Wales (Company No 17322105), incorporated on 6 July 2026

Registered office: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ

Email: hello@fractional.quest

Last Updated: 19 October 2026

Information We Collect

Contact Information: Name, email address, phone number, company details, job title, and other professional information you provide when contacting us or registering for services.

Website Usage: Technical information including IP address, browser type, referring website, pages visited, and time spent on our website through cookies and analytics.

Professional Information: CV/resume details, employment history, skills, salary expectations, and other career-related information for recruitment purposes.

Communication Records: Email correspondence, meeting notes, and other communications related to our services.

How We Use Your Information

Executive Search Services: Matching candidates with suitable positions, conducting interviews, reference checks, and facilitating placements.

Client Services: Understanding client requirements, providing market intelligence, salary benchmarking, and delivering search assignments.

Communications: Sending relevant job opportunities, market updates, industry insights, and service-related communications.

Website Analytics: Improving our website performance, understanding user behavior, and optimizing our services.

Legal Compliance: Meeting our legal obligations under employment law, tax regulations, and other applicable legislation.

Legal Basis for Processing

Legitimate Interest: Providing recruitment services, business development, and maintaining client/candidate relationships.

Consent: Email marketing, job alerts, and optional communications (you can withdraw consent at any time).

Contractual Necessity: Fulfilling our obligations to clients and candidates under service agreements.

Legal Obligation: Compliance with employment law, tax requirements, and regulatory obligations.

Information Sharing

We never sell your personal information.

We may share information in these specific circumstances:

Client Introductions: With explicit consent, sharing candidate profiles with potential employers for specific opportunities.

Service Providers: Trusted third-party services for website hosting, email delivery, and analytics (all bound by appropriate data protection agreements).

Legal Requirements: When required by law, court orders, or regulatory authorities.

Business Transfers: In the event of a merger, acquisition, or business sale (with appropriate protections for your data).

Your Member Account

If you open a member account, this section applies as well.

Everything below is opt-in and under your control in Settings, where you can export every row we hold on you as one file, or erase it all.

Your record. The facts on your record are the ones you confirmed on screen — from what you said, a document you gave us, a page you asked us to read, or a chip you tapped.

Each fact carries its source.

Nothing is added by inference.

The assistant. Your conversation in the room is processed by an AI model through Vercel's AI Gateway (Anthropic models) to answer you and to propose facts for your record; it is not used to train models.

The assistant's memory of your conversations is held by Zep Cloud and is deleted when you erase your account.

Company conversations use a separate private company memory, scoped to your brief; they are not added to your personal career memory.

A changed company starts a separate context.

Memory is a derived copy of what was said, not a confirmed fact.

Run logs (which tools ran, errors, cost) are kept for operating the service, without the content of your record.

Company research. When you choose public company research, we send the company domain to Blitz to identify its public company page and professional roles, then may send the returned professional-profile URLs to Exa for additional source evidence.

We keep a private draft with source links for you to review; provider results may be incomplete or out of date and do not establish reporting relationships or purchasing authority.

This does not contact anyone or grant company membership.

You can withdraw public-research permission in Settings, which stops new research findings; details you explicitly confirmed remain part of your private brief until you change them or erase the account.

Documents. When you upload a CV or paste text, we extract and keep the text so the assistant can read it into your record with your approval; the original file is not kept.

The network. Findable is off by default.

When it is on, other members and hiring accounts can find you by your confirmed facts as a card with no name; your name and record reach someone only when you say yes to their ask.

Messages between connected members are held by us and deleted on erasure.

"Hidden from hirers" removes you from every hiring account's view.

Hirers. A hirer whose live brief matches your confirmed facts sees an anonymised card and may ask for an introduction; your contact details are shared only when you accept.

A hirer's own account holds their organisation and briefs; connecting a public job board sends us only the postings that board already publishes.

Jobs and employer logos. Job listings come from employers' public postings and job-board feeds (including Fantastic Jobs); they are about jobs, not about you.

Employer logos and favicons are fetched through our own server, so no third party sees which listings you open.

Voice. The optional in-app call uses ElevenLabs to process microphone audio and your confirmed brief.

Audio recording is off.

With your unticked-by-default permission, ElevenLabs retains the transcript for seven days; we keep a private copy in your conversation until you erase your account.

The call may propose details for review, but only your explicit on-screen confirmation adds a confirmed fact.

You can end the call and continue in text at any time, or withdraw call transcript permission in Settings.

Company and personal conversation memory stay separate.

Data Retention

Active Candidates: We retain your information while you're actively seeking opportunities or until you request removal.

Successful Placements: We keep records for 6 years after placement for reference and aftercare purposes.

Client Information: Retained for the duration of our business relationship plus 6 years for legal and tax purposes.

Website Analytics: Anonymized analytics data may be retained for up to 2 years to improve our services.

Your Rights

Under UK GDPR, you have the following rights:

Access: Request a copy of the personal information we hold about you

Rectification: Correct any inaccurate or incomplete information

Erasure: Request deletion of your personal information (subject to legal obligations)

Portability: Receive your data in a structured, machine-readable format

Restriction: Limit how we process your information

Objection: Object to processing based on legitimate interests

Withdraw Consent: For marketing communications and other consent-based processing

To exercise any of these rights, email hello@fractional.quest with your request.

Cookies and Analytics

We use Google Analytics and Plausible Analytics to understand website usage and improve our services.

These tools collect anonymized information about your visit including pages viewed, time spent, and referring websites.

Company identification (Snitcher). On our public pages (not the member app or sign-in) we use Snitcher, a visitor identification service acting as our processor, to work out which organisation a visit comes from, using the visiting IP address matched against business network records.

We use it to understand which companies are interested in fractional and interim hiring.

It does not identify you as an individual.

It sets cookies to recognise return visits only if you choose Accept in our cookie banner; if you choose Reject, or make no choice, it stores nothing on your device.

Our lawful basis is legitimate interests (understanding business demand for our services) for organisation identification, and your consent for its cookies.

You can object at any time by emailing hello@fractional.quest.

We also use essential cookies for website functionality.

You can manage cookie preferences through your browser settings, though some features may not work properly if cookies are disabled.

Data Security

We implement appropriate technical and organizational security measures including:

• Encrypted data transmission and storage

• Access controls and authentication

• Regular security assessments

• Staff training on data protection

• Secure backup and recovery procedures

While we take reasonable precautions, no internet transmission is 100% secure.

We cannot guarantee absolute security but will notify you of any significant data breaches as required by law.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

We will notify you of significant changes by email or website notice.

The current version is always available at fractional.quest/privacy

Contact Us

For questions about this privacy policy or to exercise your data protection rights:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your personal information appropriately.