What is a Fractional CSO (Chief Services Officer)?
A Fractional Chief Services Officer is an experienced professional services executive who works part-time across multiple organisations, providing service delivery leadership, client success management, and services revenue optimisation.
The Fractional CSO Role
Fractional CSOs typically work 1-3 days per week, providing senior service delivery leadership for companies where client services are a key revenue stream but a full-time CSO at £180-280k is not justified.
Key CSO Responsibilities
Service Strategy: Service model design, pricing, and go-to-market
Delivery Excellence: Methodology, quality, and efficiency improvements
Client Management: Account planning, satisfaction, and retention
Revenue Optimisation: Utilisation, pricing, and margin management
Team Development: Service team structure, hiring, and mentoring
Who Needs a Fractional CSO?
SaaS companies building professional services practices
Consulting firms needing operational excellence leadership
Tech companies with growing implementation and support teams
Businesses where service quality is a key differentiator
