Fractional CCO Services
Customer Leadership

Fractional CCO Services

Get experienced CCO leadership without the full-time commitment. Customer success strategy, retention optimisation, CX transformation with a senior customer leader working 1-3 days per week.

Find a Fractional CCOHow to Hire
£800-£1,200
Day Rate Range
1-3 days
Per Week
40-60%
Cost Savings vs FT
NRR
Improvement Focused
What We Deliver

Fractional CCO Service Areas

🎯

Customer Success Strategy

Define customer journey, health scoring, and success frameworks aligned with growth goals

📈

Retention & Expansion

Reduce churn, increase NRR, develop upsell and cross-sell playbooks

👥

CS Team Building

Build, coach and manage customer success teams, define roles and career paths

⭐

Customer Experience

Design end-to-end CX, voice of customer programs, NPS and CSAT improvement

⚙️

Health Scoring & Ops

Implement customer health metrics, early warning systems, CS platforms

📊

Board Reporting

NRR metrics, churn analysis, customer cohort reports, investor updates

Pricing

Engagement Models

Flexible options to match your customer maturity and growth stage

Advisory

1 day/week
£3,200-£4,800/month

Strategic oversight, metrics reviews, board reporting

Best for:

Post-PMF with existing CS team

Part-Time CCO

2 days/week
£6,400-£9,600/month

Active leadership, team management, CX ops

Best for:

Series A/B, scaling CS function

Intensive CCO

3 days/week
£9,600-£14,400/month

Deep involvement, major CX initiatives

Best for:

Churn crisis, rapid scaling

When to Use Fractional CCO Services

A fractional CCO provides senior customer leadership without the cost and commitment of a full-time hire. This model is particularly valuable for SaaS companies that need strategic customer success direction but aren't yet at the scale to justify a full-time CCO.

Ideal Situations for Fractional CCO Services

  • Building first CS team - Moving from reactive support to proactive success
  • Churn reduction - Systematic approach to improving retention
  • Pre-fundraise - Demonstrating strong NRR metrics to investors
  • Customer health scoring - Implementing predictive frameworks
  • CX transformation - End-to-end customer journey improvement
  • Interim cover - Bridging gap while recruiting permanent CCO

Fractional CCO vs VP Customer Success vs CS Director

AspectFractional CCOVP Customer SuccessCS Director
FocusFull customer strategyCS executionTeam management
AccountabilityNRR, retentionCS metricsTeam quota
CX OwnershipYes - end to endPost-salesAccount level
Board presenceYesSometimesRarely

Related Services

Find Fractional CCOs

Browse available fractional CCOs

How to Hire

Guide to hiring a fractional CCO

CCO Salary Guide

Day rates and benchmarks

What is a Fractional CCO?

Understanding the role

FAQ

Common Questions About Fractional CCO Services

Fractional CCO services typically include: customer success strategy and framework design, retention and churn reduction programs, customer experience (CX) transformation, voice of customer programs, customer health scoring and metrics, team structure and playbook development, and board-level customer reporting.
Most engagements are 1-3 days per week on a retained basis. Your fractional CCO joins leadership meetings, directs customer strategy, builds CS teams, and ensures customer outcomes align with business goals. Engagements typically start with a customer health assessment and retention audit.
Customer success managers handle individual accounts. Fractional CCOs provide strategic customer leadership - they own retention metrics, design CS frameworks, build compensation plans, and are accountable for net revenue retention. Think of them as your customer leader who drives the entire post-sales engine.
Fractional CCO day rates in the UK range from £800-£1,200. A typical 2-day per week engagement costs £6,400-£9,600 per month (£76,800-£115,200 annually). This is 40-60% less than a full-time CCO with benefits, bonus, and equity.
Ideal situations: transitioning from reactive support to proactive success, scaling customer success teams, reducing churn in SaaS businesses, preparing for fundraising with strong NRR metrics, implementing customer health scoring, or bridging gap while hiring full-time CCO.
Meet the Expert

Written by a Practicing Fractional Executive

Dan Keegan - Fractional Executive Expert with 15+ years experience in GTM, strategy, and executive leadership

Dan Keegan

Founder & Fractional GTM Expert

With over 15 years of experience in executive leadership, go-to-market strategy, and business development, Dan brings real-world fractional expertise to help professionals navigate the executive job market.

Dan founded Fractional Quest after working as a fractional executive himself, understanding firsthand the challenges of finding quality opportunities and the value fractional leaders bring to growing businesses.

15+ Years Executive ExperienceFractional GTMStrategy & Growth
Connect on LinkedIn

Prior executive experience includes

SONY
Sony
O
Orange
H3G
Hutchison

Current fractional client

1U
OneUp Productions
1U

OneUp Productions

Gaming & Esports Production

Fractional GTM Lead
3
New Markets Entered
GTM
Strategy Delivered
2-3
Days Per Week

The Challenge

OneUp Productions needed to expand into new international markets but lacked the in-house expertise for go-to-market strategy. They needed senior GTM leadership without the commitment of a full-time hire.

Our Approach

Engaged as Fractional GTM Lead to develop and execute market expansion strategy, working 2-3 days per week alongside the existing leadership team.

Cost Effective

Senior GTM expertise at a fraction of full-time hire cost

Immediate Impact

Hit the ground running with proven playbooks

Flexible Scale

Adjusted involvement as needs evolved

Fractional GTMMarket ExpansionGaming IndustryInternational Growth
Read Full Case Study
Fractional CCO Services UK | Fractional Quest