Senior Customer Support Specialist (interim)

Since 1965, Stoneridge has designed and manufactured advanced, award-winning

technologies including driveline and transmission actuation systems, vision

systems, emissions control systems, safety systems, and security and monitoring

systems for vehicle OEMs in the commercial vehicle, automotive, off-highway and

agricultural vehicle markets. We’re focused on the areas of greatest market need

– both today and tomorrow. Our core products and technologies are aligned with

industry megatrends including safety and security, vehicle intelligence, fuel

efficiency and emissions. Join the Stoneridge Team as we continue to build upon

our strong history and reputation for quality products to deliver innovative

products and systems that address a need, exceed our customers’ expectations,

and motivate our team. Interim position - expected duration 1 year As a Senior

Customer Support Representative, you act as the primary contact for key

accounts, managing the entire order process from quotation to delivery. You

collaborate with Account Managers and cross-functional teams to ensure customer

satisfaction and drive process improvements. With strong communication and

problem-solving skills, you resolve escalations, identify bottlenecks, and lead

customer meetings to deliver timely, effective solutions. Characterization of

activities Serve as the primary contact for key customers, handling inquiries,

providing product information, and resolving issues. Manage quotations and

oversee the complete order process to ensure accuracy and timely delivery.

Maintain customer data in the CRM system and proactively communicate delivery

schedules or changes. Monitor backlog, escalate issues internally when

necessary, and support colleagues with escalations. Lead cross-department

improvement initiatives and report on delivery performance and demand trends.

Represent the company at trade shows and participate in customer meetings and

visits, both domestic and international. Education, Experience And Knowledge

Bachelor’s degree or equivalent level of education and practical experience.

Proven experience in a customer support role with strong order handling and CRM

skills. Excellent English communication skills; Dutch is an advantage. Technical

affinity and eagerness to learn product details. Strong coordination abilities

with a proactive, solution-oriented mindset. Proficient in MS Office and

comfortable learning new software tools; experience with Exact Globe and Power

BI is a plus. Driven towards continuous improvement, flexible, positive, and

highly organized. Join the company that’s driving the global transportation

industry! Stoneridge is seeking highly-motivated individuals to be a part of our

talented team that creates and delivers technology solutions to customers in the

transportation industry worldwide. We offer a challenging but rewarding

environment with global opportunities. We believe our diverse workforce

contributes to our ability to better serve our customers by offering greater

creativity, collaboration and productivity. Stoneridge is an Equal Employment

Opportunity Employer. We do not discriminate against any applicant or employee

based on race, color, religion, national origin, gender, age, sexual

orientation, marital status, mental or physical disability, genetic information,

veteran status or any other characteristic protected by the applicable laws in

the countries we operate. Stoneridge also prohibits harassment of applicants or

employees based on any of these protected categories.