Full-time CPO, JPMorgan Chase & Co.

Ignite your passion for product innovation by leading customer-centric

development, inspiring solutions, and shaping the future with your strategic

vision and influence.

As the Product Director, Client Experience  in Merchant Services, you are

accountable for defining and delivering the end-to-end Commerce client

experience vision—ensuring it is a high-quality, intuitive, self-service digital

home for merchants that enables seamless onboarding, self-managed access, and

clear visibility into business health. This role drives measurable improvements

in client satisfaction and reduces support dependency by partnering across

internal teams to standardize experiences, remove workflow friction, and

increase self-service adoption through data-informed iteration.

02Job responsibilities

• Oversees the product roadmap, vision, development, execution, risk
• management, and business growth targets
• Leads the entire product life cycle through planning, execution, and future
• development by continuously adapting, developing new products and
• methodologies, managing risks, and achieving business targets like cost,
• features, reusability, and reliability to support growth
• Coaches and mentors the product team on best practices, such as solution
• generation, market research, storyboarding, mind-mapping, prototyping
• methods, product adoption strategies, and product delivery, enabling them to
• effectively deliver on objectives
• Owns product performance and is accountable for investing in enhancements to
• achieve business objectives
• Monitors market trends, conducts competitive analysis, and identifies
• opportunities for product differentiation

03Required qualifications, capabilities, and skills

• 8+ years of experience or equivalent expertise delivering products, projects,
• or technology applications
• Extensive knowledge of the product development life cycle, technical design,
• and data analytics
• Proven ability to influence the adoption of key product life cycle activities
• including discovery, ideation, strategic development, requirements
• definition, and value management
• Experience driving change within organizations and managing stakeholders
• across multiple functions

04Preferred qualifications, capabilities, and skills

• Recognized thought leader within a related field
• JPMorganChase, one of the oldest financial institutions, offers innovative
• financial solutions to millions of consumers, small businesses and many of the
• world’s most prominent corporate, institutional and government clients under the

J.P. Morgan and Chase brands. Our history spans over 200 years and today we are

a leader in investment banking, consumer and small business banking, commercial

banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined

based on the role, experience, skill set and location. Those in eligible roles

may receive commission-based pay and/or discretionary incentive compensation,

paid in the form of cash and/or forfeitable equity, awarded in recognition of

individual achievements and contributions. We also offer a range of benefits and

programs to meet employee needs, based on eligibility. These benefits include

comprehensive health care coverage, on-site health and wellness centers, a

retirement savings plan, backup childcare, tuition reimbursement, mental health

support, financial coaching and more. Additional details about total

compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring

to our global workforce are directly linked to our success. We are an equal

opportunity employer and place a high value on diversity and inclusion at our

company. We do not discriminate on the basis of any protected attribute,

including race, religion, color, national origin, gender, sexual orientation,

gender identity, gender expression, age, marital or veteran status, pregnancy or

disability, or any other basis protected under applicable law. We also make

reasonable accommodations for applicants’ and employees’ religious practices and

beliefs, as well as mental health or physical disability needs. Visit our FAQs

[https://careers.jpmorgan.com/us/en/how-we-hire/faqs] for more information about

requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including

05Disability/Veterans

A part of the Commercial & Investment Bank, J.P. Morgan Payments enables

organizations of all sizes to execute transactions efficiently and securely,

transforming the movement of information, money, and assets. The team of experts

tackles complex challenges at every stage of the payment lifecycle. And their

industry-leading solutions facilitate seamless transactions across borders,

industries, and platforms.

Operating in over 160 countries and handling more than 120 currencies, J.P.

Morgan Payments business is the largest processor of USD payments, with a daily

transaction volume of $10 trillion.