Full-time PRE Sales, AMMEGA

The position is customer-facing and field-oriented, supporting both day-to-day

technical requests and strategic growth opportunities, including customer site

visits, conveyor surveys, retrofits, competitive conversions, trials,

troubleshooting, and technical training.

02Key Responsibilities

• Provide technical and application support across the Conveyor Belting
• portfolio for Sales, Customer Service, distributors, OEMs, and end users.
• Partner with customers, Sales, and Engineering to assess equipment needs,
• including new conveyor layouts and retrofits of existing systems.
• Recommend conveyor belting solutions based on application requirements,
• operating conditions, customer needs, and opportunities to improve performance
• or reduce operating costs.
• Use technical expertise to demonstrate how recommended solutions meet customer
• requirements and differentiate from competing products.
• Support strategic customer projects and competitive conversions through
• technical review, product recommendations, application validation, and field
• support.
• Participate in customer site visits, conveyor surveys, product trials,
• installations, and on-site troubleshooting of installed equipment.
• Serve as a technical resource for customer inquiries and application requests,
• providing timely follow-up and clear recommendations.
• Troubleshoot conveyor and belt performance issues, considering product
• selection, conveyor design, installation, operating conditions, and maintenance.
• Develop or modify product specifications, drawings, and technical
• recommendations as needed to meet customer application requirements.
• Prepare and deliver technical presentations and product/application training
• for Sales, Customer Service, distributors, customers, and prospects.
• Identify opportunities to recommend improved materials, products, or conveyor
• solutions that can increase performance, reduce cost, or improve customer
• productivity.
• Partner with the Engineering Manager on complex applications, technical
• escalations, and high-priority customer issues.
• Support customer quality and product-performance investigations by providing
• application information, field observations, troubleshooting, and technical
• input into root-cause analysis.
• Partner with Product Management, R&D, Design Engineering, Operations, and
• global technical teams to evaluate customer requirements and determine whether
• products or solutions should be modified or developed.
• Support R&D and new product development activities through field knowledge,
• application requirements, testing, and customer validation.
• Work with Regional Segment Specialists and PMMs to support key market,
• customer, and growth initiatives.
• Participate in regional and global technical/application knowledge sharing and
• bring relevant best practices back to the Americas commercial organization.
• Provide field feedback on recurring application challenges, product
• performance, competitive solutions, and technical needs.
• Support new product introductions through application validation, customer
• trials, technical documentation, and training.
• Document technical requests, recommendations, and project activity using
• established systems and processes.
• Qualifications & Experience
• Education: Bachelor of Science (BS) degree in Engineering or a related
• technical field preferred.
• Relevant Experience: 1–3+ years of experience in application engineering,
• technical sales, product support, conveyor systems, or industrial manufacturing.
• Design Tools: Proficiency in SolidWorks or other CAD software preferred.
• Software Skills: Strong computer skills in Microsoft Office; experience with
• Salesforce (SFDC) or similar case-management systems is a plus.
• Strong project management, organization, attention to detail, and
• time-management skills with the ability to manage multiple technical requests
• and customer projects.
• Strong presentation and communication skills with the ability to confidently
• communicate technical recommendations to internal teams and external customers.
• Customer-focused with strong follow-through and personal accountability.
• Comfortable working independently while knowing when to escalate complex
• technical issues.
• Travel: Willingness to travel up to 40% for customer site visits, on-site
• troubleshooting, training, and technical project support.
• Languages: Spanish proficiency is a plus for supporting the broader Americas
• region.
• Core Competencies
• Technical & Analytical Aptitude: Analyze complex application requirements and
• translate them into practical conveyor belting solutions.
• Customer-Centric Problem Solving: Understand the customer’s application and
• recommend solutions that address the actual operating challenge.
• Application Support: Provide consistent technical guidance from initial
• product selection through installation and troubleshooting.
• Commercial Mindset: Understand how technical support contributes to customer
• confidence, competitive conversions, retention, and growth.
• Communication & Training: Clearly communicate technical information and
• confidently deliver product and application training.
• Collaboration: Work effectively with Sales, Engineering, Product Management,
• Segment Specialists, Customer Service, R&D, Operations, and global technical
• teams.
• Ownership & Follow-Through: Take responsibility for technical requests and
• projects through resolution.