Full-time Senior Business Development Manager, Clinical, CooperCompanies

Job title: Senior Business Development Manager – Clinical (M25 region)

02Department: Sales

Location: London – M25

03GLS: S03

• Working hours: 37.5 hours per week, field based (4.5 days) and home based (0.5
• day)

04A brighter future awaits you

Job Summary

Working closely with Business Development Managers (BDMs), Regional Sales

Managers (RSMs) and Key Account Managers (KAMs), the role provides professional

and clinical support to customers across the M25 region, helping to strengthen

customer relationships and support the delivery of regional and account

objectives.

Working in the field for four days per week, the role will partner with BDMs and

the wider commercial team to identify the training and development needs of Eye

Care Professionals (ECPs) and other relevant practice teams. They will deliver

tailored peer-to-peer clinical support, product-focused training and CPD,

building customers' knowledge, skills and confidence to proactively fit contact

lenses and support the effective use and recommendation of the company's

products.

Customer support may be delivered jointly with BDMs or independently, depending

on the needs of the account. The role will provide additional clinical expertise

for key customer conversations and create opportunities to deepen engagement

through relevant education and professional development.

The remaining one day per week will be dedicated to Professional Affairs

activities, contributing to wider Professional Affairs priorities, projects and

initiatives and supporting colleagues across the business with clinical and

professional expertise.

05Key Responsibilities

• Work in partnership with BDMs, RSMs and KAMs to support customers across the
• M25 region, aligning clinical and professional activity to agreed account and
• regional priorities.
• Work closely with BDMs to identify the clinical, educational and training
• needs of ECPs and wider practice teams, recommending and delivering
• appropriate professional support.
• Deliver high-quality peer-to-peer clinical education, product-focused
• training, CPD and in-room coaching to ECPs and other relevant customer
• groups.
• Support customer development and contact lens category growth by applying
• strong clinical, technical and product knowledge to relevant customer needs
• and opportunities.
• Develop and maintain excellent knowledge of CooperVision products, clinical
• and technical information, product strategy, market positioning and key
• professional messages.
• Build strong professional relationships with ECPs, Practice Owners, Practice
• and Store Managers and wider practice teams, establishing CooperVision as a
• trusted partner in professional education and development.
• Work collaboratively with BDMs to support the introduction and adoption of
• new products, providing the clinical education and professional support
• required to build customer knowledge and confidence.
• Provide clinical coaching and upskilling to BDMs and other commercial
• colleagues, helping them develop their knowledge, confidence and ability to
• engage effectively in relevant clinical and product conversations.
• Support with key customer engagements and clinical presentations, using
• professional expertise to support meaningful and credible ECP conversations.
• Work collaboratively across Professional Affairs, Commercial, Marketing and
• Field Sales team to plan and execute agreed customer education, professional
• development and business initiatives.
• Represent CooperVision at professional meetings, seminars, exhibitions,
• conferences and educational events as required, maintaining high professional
• and clinical standards.
• Maintain accurate records of relevant customer interactions, education and
• activity within agreed systems, including the designated CRM, to support
• effective collaboration and sharing of customer insights.
• Spend approximately four days per week supporting customers and commercial
• teams within the M25 region, with activity determined by customer needs and
• agreed business priorities.
• Dedicate approximately one day per week to wider Professional Affairs
• activities, contributing to professional education initiatives, projects,
• internal capability development and other agreed Professional Affairs
• priorities.
• Maintain high professional standards, comply with company policies and
• relevant professional requirements, demonstrate flexibility and adaptability,
• and take responsibility for continuous professional development and
• self-development.
• Performance will be measured against agreed Professional Affairs, customer
• engagement, education and capability objectives, and the role's contribution
• to broader regional and commercial priorities.
• Undertake any other appropriate duties aligned with the scope and purpose of
• the role.
• Knowledge, Skills and Abilities, Experience:
• Eye care practitioner with experience in a professional sales environment
• Awareness and ability to make a positive impact with prospective, existing
• customers and others in a coaching style
• Enviable track record of achievement gained from organisations that
• demonstrate and require strong interpersonal skills in order to influence at
• all levels of management.
• Strong relationship builder, able to tailor messages to different audiences
• using enhanced listening and coaching skills
• Able to effectively question, overcome objections, influence behaviour
• change, and gain commitment to action
• Highly pro-active and able to work successfully alone as well as within a
• team to pre-determined objectives
• Ability to manage a large geographical sales area
• Works well under pressure
• Self-motivated with the ability to prioritise and organise effectively
• Excellent inter-personal skills
• Effective communicator with excellent presentation skills
• Results oriented
• Entrepreneurial, tenacious and resilient
• •Computer literacy including Excel, Word and PowerPoint are essential.
• What we offer:
• You’ll receive competitive compensation and a fantastic benefits package
• including, company car, sales bonus, private medical, health cash plan, 25 days
• holiday, pension scheme, life assurance, access to our Wellness Platform to
• support you in mental health and wellbeing, a discounted contact lens scheme and
• much more!
• We are committed to our employees’ personal and professional development and
• offer extensive training to support your career growth and help every individual

to reach their full potential. To help us achieve our goals, we’ll give you

everything you need to help you achieve yours.

We also provide access to LinkedIn Learning to help you develop your career and

grow with CooperVision.

What you can expect:

As a CooperVision employee, you’ll be welcomed into a diverse and progressive

global business. We appreciate how important fostering a diverse and inclusive

culture is and how different perspectives add value and contribute to our

success. With our CooperPride, African Descent, Woman’s Impact Network and Mind

Body and Wellbeing Employee Resource Groups, we offer opportunities for

employees to learn and grow within an inclusive and safe space.

If you like what you see, take the first step towards your Brighter Future and

apply today! All suitably qualified applicants will receive equal consideration

and opportunities from CooperVision.

06Please view our careers page

• at https://hcjy.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1
• [https://hcjy.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1]to
• view all other opportunities.

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