Contract Revenue Operations Specialist ( Contract - October 2026 - February 2027 ), Careington International Corporation

For more than 45 years, Careington International has been a leader in the health

and wellness benefits space. Since its founding in 1979, Careington has been

delivering dental discount solutions as its core competency. Today, Careington

has expanded to offer a growing portfolio of 150+ health, wellness, lifestyle

and virtual health products and services designed to deliver cost savings across

a spectrum of life needs. Through its affiliated nationally licensed third-party

administrator (TPA), Careington also delivers full-scale administrative

services, including customer service, licensed enrollment, claims

administration, individual and group billing.

This role will be worked in the office full time for 2 weeks and then will shift

to 3 days a week in office and 2 days from home. This is a contract role from

October 2026 to February 2027.

02JOB SUMMARY

• The Revenue Operations Representative ensures accurate member and group data
• administration, agent setup and support, commission-related reporting, payment
• posting support, operational research, audit completion, and high-quality

service to agents, clients, vendors, internal partners, and members. The

incumbent combines member information and revenue operations discipline with

agent administration and call center support, requiring strong attention to

detail, consistent execution, issue resolution, and the ability to work across

multiple systems, queues, inboxes, and reporting cycles.

03EXPECTED WORK AND PERFORMANCE

• Perform all aspects of member data entry, including new member additions,
• edits to existing member records, payment processing support, and payment
• posting activities.
• Perform selected group data administration, including initial group setup,
• ongoing validation, and audits of group information within the administration
• system.
• Assist with agent enrollments, agent setup, agent maintenance, and daily
• agent correspondence across assigned channels.
• Manage high-volume agent support activity, including inbound agent calls.
• Research member, group, agent, and payment related issues, including member
• record verification, group member verification, group membership audits,
• commission questions, and payment issue research.
• Review and analyze internal and external commission structures for agents and
• coordinate with other departments to support accurate commission processing.
• Generate, audit, validate, and track monthly and ad hoc reports for agents,
• groups, clients, members, and internal stakeholders.
• Create, validate, and distribute routine and extraordinary written member,
• agent, client, and internal communications including letters and email
• correspondence.
• Interface with third-party vendors, institutions, clients, agents, and
• internal departments to support operations relationships, data accuracy,
• service delivery, and issue resolution.
• File, retrieve, and maintain enrollment, agent, group, commission, and
• supporting operational documents in accordance with department standards.
• Assist with department queues, inboxes, audits, month-end activities, and
• other operational tasks.
• Serve as backup support for the agent service unit and cross-train across
• multiple lines of business to support departmental coverage.
• Participate in special projects, process improvements, reporting
• enhancements, and operational initiatives as assigned.
• Ensure work is completed accurately, timely, confidentially, and in
• compliance with company policies and applicable law.

04QUALIFICATIONS

Required

• High school diploma or equivalent.
• Minimum 1-2 years of administrative, operations, customer service, call
• center, data administration, or related experience.
• Strong computer skills and proficiency with Microsoft Office applications.
• Ability to manage multiple inboxes, queues, reports, and recurring tasks
• while maintaining accuracy and service standards.
• Must be able to manage inbound calls as back-up to Agent Administrators.

05Preferred

• Bachelor’s degree in business, accounting, operations, or a related field.
• Prior experience in operations auditing, member administration, commission
• support, payment processing, reporting, or regulated service environments.
• Experience working across multiple lines of business, third-party vendors,
• clients, agents, and cross-functional internal departments.

06SKILLS

• Excellent organizational and time management skills with the ability to meet
• tight deadlines.
• Strong attention to detail and ability to identify, research, resolve, and
• escalate data, membership, payment, agent, group, or commission
• discrepancies.
• Professional written and verbal communication skills, including the ability
• to interface with agents, clients, vendors, members, supervisors, and
• internal partners.
• Process-minded, analytical, and solutions-oriented approach with demonstrated
• critical thinking and problem-solving skills.
• Ability to exercise initiative, judgement, discretion, confidentiality, and
• sound decision making to achieve departmental objectives.
• Willingness to learn multiple systems, queues, products, lines of business,
• and operational processes to improve coverage, service, and execution.