Full-time Regional Partnerships Manager, Marks & Spencer

Shape the future of one of the UK’s most iconic brands and accelerate M&S’s

international franchise growth.

This is a standout opportunity for a bold, commercially minded leader to

take ownership of franchise performance across a dynamic international

region. You’ll lead and inspire a team of Franchise Partner Managers, turn local

customer and market insight into action, and build ambitious partnerships that

unlock sustainable growth.

With accountability for the regional P&L and omni-channel franchise strategy,

you’ll set the pace for performance—delivering KPIs, shaping market-relevant

product strategies and optimising retail execution. Working closely with

partners and teams across M&S, you’ll create exceptional customer experience and

drive profitable, long-term growth.

You’ll also shape commercial terms, adapt our Franchise Playbook for local

markets and serve as the vital link between M&S and its franchise

partners—bringing clarity, challenge and shared ambition to every relationship.

If you’re energised by international retail, know how to turn strong

partnerships into commercial success and want to make a visible impact on M&S’s

global growth story, we’d love to hear from you.

Due to high interest, this role may close earlier than advertised. We recommend

applying as soon as possible.

02What you’ll do

Your key accountabilities will include

• Works with the in-market merchandising team and Clothing & Home and Food BU
• teams is responsible for achieving an optimum product assortment across all the
• selling channels
• Helps to grow the Online business through new flagships, marketplaces and
• developing existing ones, plus omnichannel activity in store
• Actively listens to partner feedback/requirements and co-ordinates with
• central / Online/Food, Clothing and Home BU functions to help establish
• appropriate and cost-effective support/actions for partners
• Provides robust and rigorous operational focus to the team, looking for ways
• to continually improve delivery through the transfer of best practice to and
• between Franchisees to ensure they run efficiently and in line with brand
• operating standards.
• In conjunction with the legal teams, review, shape, and update franchise
• agreements which delivers brand and commercial growth and success; shape
• successful partnership relationships and define clear performance targets and
• brand requirements

03Who you are

Your skills and experience will include

• Strong commercial acumen and proven track record in driving sales and
• maximising profit
• Entrepreneurial - identify and influence commercial opportunities and act on
• them
• Retail experience - Stores and Online
• Highly skilled at relationship building and influencing key stakeholders at
• senior levels within M&S and externally
• Experience in managing global to local business relationships

04Everyone’s welcome

We are ambitious about the future of retail. We are disrupting, innovating and

leading the industry into a more conscientious, inspiring digital era. We are

transforming how we work together and offering our most exciting opportunities

yet. Marks & Spencer strives to be an inclusive organisation, trusted and

admired by our colleagues, customers and suppliers. Join us and make change

happen.

We are committed to building diverse and representative teams, where everyone

can bring their whole selves to work and be at their best. We support each other

and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any

stage of the recruitment process, please don’t hesitate to let us know when

completing your application. This information will be picked up by our team, so

we can try and put steps in place to help you be at your best through this

process.

05To stay close to customers, our support

teams are in the office three days a week as we believe that

skills are developed through collaboration, and that spending time together

makes us more creative and connected.