Full-time Operations Manager, Meta

The Reality Labs ('RL') Revenue Operations Lead leads the end-to-end Order to Cash (OTC) function for Meta's Reality Labs hardware business, responsible for collecting ~$2B in cash annually, managing extended credit risk, and enabling scalable revenue growth across global markets. This role serves as the strategic leader accountable for credit, billing, collections, claims/deduction management, and cash application for all RL B2B customers. Operating at the intersection of finance, operations, and technology, this leader drives the vision and execution of AI-powered automation, process excellence, and cross-functional partnership to ensure RL Revenue Operations delivers consistent, measurable results while scaling to support new products, markets, localizations and go-to-market programs.

02Responsibilities

Define and execute the RL Revenue Operations strategy

Drive the operational roadmap to maximize automation, minimize manual effort, and scale processes for business growth

Partner with senior leadership across Sales, Legal, Channel Operations, Channel Marketing, Accounting, and Tax to align on revenue growth priorities and remove operational blockers

Lead new market entry, product launches, and go-to-market initiatives from a revenue operations perspective, ensuring credit, claims and collections infrastructure is ready at launch

Own and govern the end-to-end OTC process for RL

Drive process excellence through process, controls, and continuous improvement initiatives through AI

Lead change management for system migrations, process redesigns, and new capability rollouts — ensuring adoption and compliance across teams

Lead, develop, and mentor the RL team and oversee BPO partner performance

03Minimum Qualifications

• Bachelor's degree in Business, Finance, or a related field
• 7+ years of progressive experience in financial operations, revenue operations, or order-to-cash management
• Deep expertise in credit, collections and claims/deduction management processes
• Ability to develop and execute operational strategy in a fast-paced, high-growth environment
• Strong cross-functional leadership and stakeholder management skills at senior levels
• Experience driving process automation and technology adoption in financial operations
• Experience communicating operational strategy and performance outcomes to executive stakeholders through presentations, reports, and cross-functional forums

04Preferred Qualifications

• Experience managing multi-national operations across 3+ regions with varying regulatory requirements
• Experience managing BPO relationships and driving third-party operational performance
• Experience in hardware, consumer electronics, or retail channel revenue operations
• Ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
• Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
• Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
• Track record of scaling operations from early-stage to mature, high-volume execution
• Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
• $139,000/year to $196,000/year + bonus + equity + benefits