Full-time Head of Operations Onboarding, Americas, Schroders

01Who we’re looking for

• This is an opportunity to take on a senior, regional leadership role at the

centre of our global onboarding model. As Head of Onboarding, Americas, you’ll

lead onboarding delivery across the region, bringing the global model to life

locally and ensuring delivery performance, control and capacity are managed

effectively across the onboarding pipeline. Reporting to the Global Head of

Operations Onboarding, you’ll lead the regional onboarding team, including

regional fund mandate case managers, and work closely with the Head of

Onboarding Delivery & Oversight and the Head of Onboarding Services to deliver a

consistent, high-quality onboarding experience.

02About Us

• Schroders is a global investment manager which provides active asset management,

wealth management and investment solutions. We aim to provide excellent

investment performance to clients through active management. We serve a diverse

client base that includes pension schemes, insurance companies, sovereign wealth

funds, endowments, foundations, high net worth individuals, family offices, as

well as end clients through partnerships with distributors, financial advisers,

and online platforms.

Established in 1804, we have around 5,500 people across 36 global locations.

Schroders' success can be attributed to its diversified business model, spanning

different asset classes, client types and geographies.

03What you'll do

• Run the day to day onboarding operation to agreed service levels and risk
• appetite
• Own the end to end process, controls and procedures, including regulatory and
• client due diligence steps
• Balance capacity across regions and the Indian Operations hub; own resourcing
• and succession
• Own management information on volumes, cycle times, exceptions and root
• causes
• Drive continuous improvement and remove manual workarounds
• Resolve material delivery and control issues in region, escalating to the
• Global Head of Operations Onboarding and the council where they cannot be
• resolved locally
• Accountable for the region’s contribution to the central global dashboard
• being updated daily and reflecting a live, accurate status
• Ensure activity is prioritised globally rather than locally, and challenged
• against success measures such as revenue
• Own the regional service KPIs and SLAs, holding the region and hub to the
• agreed standards
• Lead, coach and develop the regional team, running appraisals, giving
• in-the-moment feedback and building succession
• Shape a regional culture of ownership, openness and service focus, working as
• one team with the hub
• Chair the regional working group, taking regional status, escalations and new
• requests into the council
• Manage local stakeholders and build the regional network needed to influence
• priorities and decisions

04The knowledge, experience and qualifications you need

• Investment operations experience, including experience in a senior management
• role
• Significant experience running onboarding, client lifecycle or account
• opening operations at scale
• Strong operational risk and control mindset, with audit and regulatory
• exposure
• Proven people leadership across multiple locations and time zones
• Confident using data to manage performance and make capacity decisions
• Experience of offshoring or transitioning work into a hub
• Strong stakeholder management, including challenging proposed go-live dates
• against what operations realistically need to deliver, so the firm does not
• cut itself short, and escalating to the council where agreement cannot be
• reached
• Comfortable leading through a workflow tool and live data rather than
• spreadsheets and email

05What you’ll be like

• Operates with a control-first mindset and never sacrifices quality for speed
• Data driven - manages performance and capacity through evidence, not anecdote
• Decisive on escalation; knows what to fix, what to delegate and what to raise
• Inclusive leader across time zones and cultures
• Relentless about removing manual effort and root causes
• People focused: develops the team, recognises good work and tackles issues
• early

06Compensation

• Schroders offers a base salary in a range of $160,000 to $185,000 for this
• position.
• The referenced salary range is based on the Company's good faith belief at the

time of posting. Actual compensation may vary based on factors such as

geographic location, work experience, market conditions, education/training and

skill level.

07We Recognise Potential, Whoever You Are

• Our purpose is to deliver excellent investment performance to clients through

active management. We believe diverse perspectives and an inclusive culture help

us make better decisions and achieve better outcomes for our clients. That's why

inclusion is a strategic priority for us, and we are an equal opportunities

employer. You are welcome here, regardless of your age, disability, gender

identity, religious beliefs, sexual orientation, socio-economic background, or

any other protected characteristic.

We will consider flexible working arrangements for all roles and provide

reasonable accommodations to support applicants and employees, including those

with neurodiversity, disability, or physical and mental health needs. For more

information, please visit our FAQs.

We're a global investment manager. We help institutions, intermediaries and

individuals around the world invest money to meet their goals, fulfil their

ambitions, and prepare for the future.

We have around 6,000 people on six continents. And we've been around for over

200 years, but keep adapting as society and technology changes. What doesn't

change is our commitment to helping our clients, and society, prosper.