Full-time Growth Strategy & Operations Director, Carrum Health

At Carrum Health, we have built a unique marketplace for specialty care with

02unparalleled patient experience

Since 2014, we have been rewiring a fundamentally broken healthcare system. By

connecting large employers directly with the nation's top-tier providers, our

platform replaces a flawed fee-for-service model with one that actually works.

If you are passionate about solving complex economic problems, driving systemic

change in our healthcare system, and thriving in a people-first culture, we want

you on our team. As a high-growth health tech company, we are seeking

high-performing, exceptional talent to scale our platform and ensure that anyone

in the country facing a specialty procedure has access to the life-changing

Carrum benefit.

Our marketplace creates massive value for all stakeholders:

• For Employers (Demand): Predictable, transparent pricing that slashes
• specialty care costs by up to 45% and eliminates waste
• For Providers (Supply): Ability to gain market share while reducing
• administrative burden, empowering top-tier doctors to focus completely on
• delivering optimal care.
• For Members (Users): A life-changing benefit with dedicated concierges, VIP
• access to the nation's best specialists, and little-to-no out-of-pocket
• costs.
• The salary range for this role is $180,000 - $210,000 depending on geography and
• level of experience, plus equity and an annual bonus.
• We are looking for a Growth Director to help us steward and scale our surgical &

emerging service lines. This is a critical role for our business.

Reporting to the General Manager of the service line you will own the

translation of business unit strategy into operational workflows across

functional teams and be crucial in providing strategic leadership leverage to

the GM; helping us ensure that our surgical and emerging service lines scale

efficiently while maintaining deep domain expertise and market leadership.

You’ll be responsible for acting as the primary SME internally and externally,

enabling cross-functional teams to be self-sufficient, and holding decision

authority to make judgment calls on what’s best for the various initiatives

under your purview that will help grow and scale the business. You’ve hustled,

you’ve created, you’ve implemented, and you love the intensity of a startup in

high-growth mode.

You’re excited about this opportunity because you will...

• Identify and prioritize growth, utilization, and profitability initiatives,
• and own day-to-day tactics, trade-offs, and decisions under the guidance of
• the General Manager.
• Lead those initiatives end to end, driving cross-functional teams to deliver
• results for the service line.
• Maintain deeper, service line (SL)-specific analyses and metrics, building on
• the standard cross-SL reporting maintained centrally; analyses will drive
• actionable insights, surface trends and issues, and drive resolution
• Build scalable operational workflows and optimized clinical service pathways,
• partnering with Care and Product teams to shape the patient experience that
• drives utilization.
• Partner with Sales, Account Management, Operations, Clinical, BI and
• Technology Product teams to bring the service line to market: advise on
• opportunities, join client conversations as needed, build team enablement,
• and own customer-facing operational escalations.
• Serve as the subject matter expert in client, consultant, and market-facing
• meetings, educating external partners, including benefits consultants and
• employer clinical experts, on Carrum’s care model and value proposition

03We’re excited about you because…

• You bring a rich background of business and operational expertise, preferably
• understanding the healthcare member journeys, provider operations, and

payer/employer dynamics. We hope to see from you:

• Strong skills working with cross-functional teams to translate overarching
• strategy into executable, self-sufficient workflows.
• 8+ years of healthcare, value-based care, digital health, or health plan
• experience (healthcare or technology company preferred).
• Experience in partnering with, educating, and supporting external benefits
• consultants, employer buyers, and clinical/business SMEs.
• Track record in deploying complex growth and operational initiatives in
• fast-paced environments.
• Ability to apply critical thinking to new or challenging market edge cases
• and exercise sound, autonomous decision-making authority.
• Entrepreneurial and resourceful — you’re a problem solver.
• Experience handling deadlines, keeping many balls in the air, and
• prioritizing work in a fast-paced, dynamic environment.
• Passion for collaborating cross-functionally with sales, operations, client
• success, data, and product teams to ideate, complete projects, and drive
• impactful results.
• Why you’ll love working with us...
• We’re a hard-working, humble, and compassionate group motivated to solve the

hard problems in healthcare today. You’ll work with talented, experienced

co-workers from companies like Booz & Company, Teladoc, Hinge Health,

Accolade, Angi, and Optum.

• We champion a collaborative environment where team members can be autonomous,
• receive support and healthy feedback, and bring their authentic selves to
• work.
• We carve out time to celebrate our successes and have fun. We’re a

remote-first company with employees all over the United States. We offer

holistic employee support with flexible working hours, generous time off,

paid parental leave, opportunities to connect virtually and in-person, and

more.

• We embrace our team’s diversity of thought, experience, and interests and

know that doing so makes us stronger as a company. Carrum has an active

employee-led Diversity, Equity, Inclusion, and Justice (DEIJ) committee

alongside several employee resource groups (ERGs) that support parents,

women, and various underrepresented groups.

• You’ll feel proud that the work you do each day directly impacts people’s
• lives in big and meaningful ways.
• Carrum is remote-first, but we believe the best work often happens in person.
• This role may include occasional travel for team offsites, client events, or
• company gatherings.
• Other benefits:
• Stock option plan and performance bonus for eligible employees
• Flexible schedules and remote work
• Chicago and San Francisco offices available as an option
• Flexible PTO, within reason
• Summer Fridays (sign off @ 1pm local time)
• 15+ paid holidays, including Juneteenth, World Mental Health Day, and Carrum
• Health Day
• Annual holiday shutdown in December
• Paid parental leave
• Health, vision, and dental insurance
• Employee Assistance Programs (EAP)
• 401K retirement plan

04About Carrum

• Carrum Health’s mission is to change how we pay for and deliver specialty care.
• We offer self-insured employers and plan sponsors a value-based specialty care
• platform that connects their members with a rigorously vetted network of

specialty care providers. Carrum’s transparent, all-inclusive bundled pricing,

award-winning technology, and dedicated care navigation team help lower costs

for both members and employers while delivering a superior member experience.

Carrum is independently validated to reduce unnecessary procedures by as much as

30%, lower readmissions by 80%, and save employers up to 45% per episode of

surgical care. Learn more at carrumhealth.com [http://carrumhealth.com].

Since launching in 2014, we’ve partnered with top-quality providers across the

nation including Cleveland Clinic,  Johns Hopkins, Mayo Clinic, Stanford Health

Care, and a growing network of 1,400+ COEs. We serve hundreds of self-insured

employers including Fortune 50 companies, such as United Airlines, US Foods, and

Prudential, and public sector clients such as the States of Maine, Nevada,

Tennessee, and Self-Insured Schools of California.

The impact of our platform has been validated by a landmark RAND Corporation

study [https://www.healthaffairs.org/doi/full/10.1377/hlthaff.2020.01488],

05honored with prestigious awards

• [https://www.hbs.edu/news/releases/carrum-health-wins-health-acceleration-challenge]from
• institutions like Harvard Business School & Harvard Medical School, and featured
• as a Harvard Business School case study
• [https://www.hbs.edu/faculty/Pages/item.aspx?num=51867].
• As a recognized digital health leader, Carrum is frequently covered by national
• media, including Bloomberg, Fast Company, Fierce Healthcare, Fortune, Los

Angeles Times, Reuters, TechCrunch, and U.S News & World Report. Backed by $96M

from top-tier investors including OMERS, Tiger Global Management, Revelation

Partners and Wildcat Ventures, we’re only scratching the surface of our

opportunity. Come join us.

Carrum Health is an equal opportunity employer and encourages all applicants

from every background and life experience.

A Note on Recruitment Safety: To protect yourself against recruitment fraud,

please note that Carrum Health will only communicate via an @carrumhealth.com

[http://carrumhealth.com] email address. We do not conduct interviews via text

or messaging apps, nor do we ever request financial information or fees during

the hiring process. All authentic job openings are posted at

06carrumhealth.com/careers

[https://www.google.com/search?q=https%3A%2F%2Fcarrumhealth.com%2Fcareers]. If

you are unsure about the legitimacy of a communication, please verify it via

talent@carrumhealth.com [talent@carrumhealth.com].