SyndicatedFractional ExecutiveKnoxville, Iowa, United States
Full-time Assistant Operations Director, Package & Postal Services - University Printing & Mail - UTK, University of Tennessee
FULL-TIME EXEC JOB · EDUCATION SECTOR · KNOXVILLE, IOWA, UNITED STATES
Full-time Assistant Operations Director, Package & Postal Services - University Printing & Mail - UTK at University of Tennessee, based in Knoxville. Full posting below, with the day rate stated or estimated with its basis.
Full-time Assistant Operations Director, Package & Postal Services - University Printing & Mail - UTK — the posting in full
~/original-posting · verbatimsource: oraclecloud
What the posting asks · quoted from the listing
- Years
Experience: 4+ years of progressive management, leadership, or supervisory
- Years
Experience: 2+ years management experience in a higher education mail
The University of Tennessee, Knoxville is seeking an Assistant Operations
Director to lead package and postal services within the Print & Mail department.
This role is responsible for managing daily mail and package operations across a
920+ acre campus, ensuring reliable, efficient, and customer-focused service for
faculty, staff, and students.
Serving more than 250 buildings and supporting thousands of campus users, Mail
Services plays a critical role in campus connectivity—processing over 40,000
packages per month and more than 250,000 annually. The Assistant Operations
Director provides leadership, operational oversight, and strategic direction to
maintain high service standards while continuously improving processes, systems,
and team performance.
RESPONSIBILITIES
Leadership & Team Management
- Lead and supervise full-time staff and student employees, including
scheduling, training, and performance management. This includes establishing
an onboarding program, continuing regular team training and communication
sessions, and performing annual, detailed performance reviews.
- Determine daily priorities, assign responsibilities, and establish/publish
- schedules to meet service standards and expectations while planning for
- what is ahead.
- Connect and maintain relationships with key campus partners which includes
- residential life, department heads, local USPS leadership, and
- local/regional Amazon, FedEx, and UPS reps.
- Develop and provide monthly reporting of performance indicators to the
Director and Campus Operations Leadership. This includes analyzing metrics,
identifying trends, and implementing solutions to improve service and
efficiency.
- Needs to be able to foster a culture of collaboration and customer service.
Mail & Package Operations
- Supervise operations responsible for the accurate and timely handling of
deliverables. As needed, this is a hands-on position, however, providing
direction to the overall operation and supporting the team is first priority.
- Monitor performance and maintenance of the intelligent package locker
system - troubleshoot hardware and software issues. Ensure that multiple
team members are highly trained on such matters.
- Prepare and implement surge staffing plans as necessary, presenting plans
- to leadership where funding or additional hours are required.
- Ensure that return-to-sender items are processed in a timely manner.
- Develop and execute a standard equipment maintenance program on all assets,
- including vehicles and intelligent lockers, to maximize life spans and
- operations in an environment where redundancy is limited.
- Ensure regular cross-training activities for staff in all operational areas
- and document proficiency by team member.
Business & Financial Operations
- In coordination with the business office, reconcile financial transactions
- related to various postage accounts (postage due, business reply and or
- permit).
- Ensure that all postage and shipping costs are captured and charged back to
- departments.
- Ensure all the necessary billing and internal chargebacks are submitted in
DFWorks for processing. Grant access to campus users as needed and provide
educational training.
- Submit postage requests and monitor postage account balances and activity.
- Monitor Key Performance Indicators to ensure that service standards and
- deadlines are met.
- Prepare documentation and business models for equipment replacement,
- upgrades, or additions.
- In coordination with the business office, manage the inventory of supplies
- and materials used for mail and package processing and delivery.
- In coordination with the business office, ensure that public facing
- information remains up-to-date and accessible (web pages, intranet, etc.).
- Manage all service agreements, updates and repairs for equipment and
- software.
Compliance & Customer Service
- This position may require in and out of state travel up to a couple of times
- per year, with advance notice.
- Maintain all applicable certifications and compliance efforts, including,
- but not limited to:
- ensuring bulk mailings are processed under departmental guidelines and
- United States Postal Service rules and regulations
- maintaining passport agent status.
- Perform other job duties as assigned and as identified.
QUALIFICATIONS
Required Qualifications
- Education: High school diploma or GED
- Experience: 4+ years of progressive management, leadership, or supervisory
- experience in large scale processing/handling operations, logistics,
distribution, service delivery, postal, and related functions. This includes
staff supervision and performance management.
- Knowledge, Skills, Abilities: Detailed experience with software and/or
automation that supports processing/handling operations. Demonstrated history
with team building and team member development. Must be able to lift 10 lbs
frequently and up to 50 lbs infrequently. Must be able to occasionally work
on weekends or evenings, and might have to travel overnight.
Applicants must be legally authorized to work in the United States on a
full-time basis without need now or in the future for sponsorship for
employment-based visa status.
Preferred Qualifications
- Education: Associate’s Degree or Bachelor’s Degree
- Experience: 2+ years management experience in a higher education mail
- services organization.
- Knowledge, Skills, Abilities: Experience with intelligent package locker
systems and associated package tracking software. Demonstrated knowledge of
mail services practices, postal rules, and regulations and overnight shipping
guidelines.
Work Location
- Location: Knoxville, Tennessee
- Onsite
Compensation and Benefits
- UT market range: MR13
- Find more information on the UT Market Range structure here
- [https://hr.tennessee.edu/pay/market-ranges/]
- Find more information on UT Benefits here
- [https://hr.tennessee.edu/benefits/]
Application Instructions
- To express interest, please submit an application with the noted below
attachments. To be assured of full consideration, completed applications with
all requested materials should be submitted on or before November 9, 2026
- Resume
- Cover Letter
- List of 3 professional references will be requested if given an in-person
- interview
- The University of Tennessee, Knoxville, has shaped leaders, changemakers, and
innovative thinkers since its founding in 1794. The university is home to more
than 38,000 students and 10,000 statewide employees—the Volunteers—who uphold
the university’s tradition of lighting the way for others through leadership and
service.
UT Knoxville offers over 900 programs of study across 14 degree-granting
colleges and schools. As Tennessee’s flagship land-grant university, its
footprint spans the entire state. The university holds the highest Carnegie
classification for research activity and has deep partnerships with industry
leaders and the US Department of Energy’s largest multidisciplinary laboratory,
Oak Ridge National Laboratory.
The Knoxville campus serves and recruits for UT Knoxville, including the
Institute of Agriculture and the Space Institute, as well as the UT Institute of
Public Service.
UT Knoxville considers its employees its number one asset. With values that
focus on work-life balance, compensation, and innovation leadership, all Vols
are supported to advance professionally. Employees have access to career
development and coaching, continued education, and an extensive list of
development and training possibilities. The Volunteer employee experience
implements structures and practices to attract and retain top-tier talent,
fostering a strong staff community and supporting a culture of involvement and
engagement for everyone.
The university holds a strong commitment to its land-grant mission of learning
and engagement, with a tradition of service and leadership that carries that
Volunteer spirit throughout the state and around the world. It has been ranked
nationally as “Best Employer for New Graduates,” “One of America’s Best Large
Employers,” and “Best Workplace for Women,” and has been designated as “Best
Place for Working Parents” by Forbes Magazine.
Apply today and join the Tennessee Volunteer community!
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