Full-time Assistant Director of Cardinal Enterprise Applications HCM, Virginia Information Technologies Agency

Title: Assistant Director of Cardinal Enterprise Applications HCM

02State Role Title: Info Technology Manager II

Hiring Range: $150,000 - $215,000

03Pay Band: 7

Agency: Department of Accounts

04Location: Henrico County 6800 Paragon Place Richmond, VA 23230

Agency Website: https://doa.virginia.gov/

05Recruitment Type: General Public - G

• This position has a hybrid work schedule with three days per week working in the
• office in Henrico, VA.
• DOA is now recruiting for an experienced technical leader to join our Cardinal
• Application Enterprise team as an Assistant Director, overseeing operations for
• Cardinal HCM (Human Capital Management).
• DOA’s mission is to provide a uniform system of accounting, financial reporting,
• and internal control adequate to protect and account for the Commonwealth’s
• financial resources, while supporting and enhancing the recognition of Virginia
• as the best managed state in the union.

All interviews will be done in-person. Virtual interviews and full-time remote

work are not an option.

06Job Duties

• Direct the planning, design, development, implementation, and management of the
• statewide Cardinal ERP Human Capital Management (HCM) system to ensure
• continuous, reliable support for human resource management, payroll, health
• benefits administration, as well as the financial and accounting operations as

applicable across the Commonwealth. The position manages daily application team

operations, including production support, batch processing, and service

delivery, to maintain system stability, availability, and timely administrative

and financial processing. The role leads major ERP initiatives such as

enhancements, integrations, upgrades, and new implementations, with oversight of

SDLC activities, release management, defect remediation, and vendor

deliverables. It also supervises and develops technical, functional, and

operational staff; coordinates support and strategic activities with agencies,

managed service providers, executive leadership, and cross functional Cardinal

teams; and establishes operational priorities, governance standards, and risk

management practices. Additionally, the position oversees statewide ERP user

support, provides valuable input to communications, training, and business

relationship management to strengthen agency processes and ensure effective

resolution of service requests.

Completion of State of Economic Interests required upon hire and annually

thereafter.

May be required to perform additional duties as assigned. May be required to

assist in the event of an emergency. There may be occasional needs to work

additional hours outside of normal scheduled hours to meet department demands or

deadlines.

07Minimum Qualifications

• Knowledge of:
• Enterprise Human Capital Management ERP systems and production support
• operations
• Human resource and health benefits administrative, payroll, time & absence
• and/or other applicable administrative business processes
• Application development lifecycle (SDLC) methodologies
• IT governance, security, risk management, and change control practices
• Database, application, and system integration concepts
• Project management principles and operational support frameworks
• Skill in:
• Managing technical teams and statewide operational support activities
• Planning and prioritizing multiple concurrent initiatives
• Troubleshooting complex application and production issues
• Communicating technical concepts to business and executive stakeholders
• Vendor coordination and contract oversight
• Developing operational procedures, reports, and documentation
• Ability to:
• Lead complex enterprise application initiatives
• Maintain reliable operation of mission-critical statewide systems
• Analyze operational risks and implement corrective actions
• Establish collaborative relationships with agencies and stakeholders
• Manage competing priorities in a high-visibility environment
• Exercise sound judgment and decision-making under pressure

08Additional Considerations

• Post secondary education, or equivalent professional experience in Information
• Systems, Computer Science, Business Administration, Accounting, Finance, or a
• related field, or equivalent combination of education, training, and relevant
• experience.
• Significant experience supporting large-scale client-managed enterprise Human
• Capital Management ERP applications (e.g., PeopleSoft, SAP, Oracle E-Business
• Suite, or similar statewide or public-sector ERP platforms), including
• production operations, enhancements, integrations, and system support in a
• complex organizational environment.
• Experience managing or supervising technical, functional, or application
• support staff, including performance management and team leadership
• responsibilities.
• Experience supporting mission-critical production applications, including
• incident management, batch processing operations, system upgrades, release
• management, and operational support activities.
• Working knowledge of payroll, human resource and health benefits
• administration, financial and/or administrative business processes and related
• enterprise applications.
• Experience coordinating with business stakeholders, vendors, executive
• leadership, and cross-functional/change leadership/and technical teams to
• resolve issues and deliver enterprise technology solutions.
• Knowledge of IT governance, software development lifecycle (SDLC)
• methodologies, security, change management, risk management, and audit
• compliance practices applicable to enterprise systems operations.
• Demonstrated ability to manage multiple priorities, communicate effectively
• with technical and non-technical audiences, and lead complex operational and
• project activities in a high-visibility environment.
• Experience with PeopleSoft Financials and/or HCM, including oversight of ERP
• vendors, managed service providers, and consultants, with responsibility for
• deliverables, service quality, escalations, and contract coordination preferred.
• Experience with major ERP implementations and with public sector
• administrative processes (e.g., Accounting, Procurement, HR, Payroll, Benefits,
• Time & Attendance), ideally within the Commonwealth of Virginia preferred.
• Completion of State of Economic Interests required upon hire and annually
• thereafter.
• Requires 3 days/week working in the office in Henrico, VA.

09Special Instructions

• This position has a hybrid work schedule with three days per week working in the
• office in downtown Henrico, VA.
• Applications for this position will only be accepted online through the State
• jobs website.
• You will be provided a confirmation of receipt when your application is

submitted successfully. Please refer to “Your Application” in your account to

check the status for this position. Applicants requiring sponsorship for a work

visa or a certifying employer for a STEM OPT extension need not apply. No faxed,

mailed, or emailed applications will be accepted. Applications must be submitted

online by 11:55 pm EST on the closing date for consideration.

DOA is an Equal Opportunity Employer, supports diversity in the workplace, and

is certified as a Virginia Values Veterans employer. Veterans and individuals

with disabilities are encouraged to apply.

All job offers will be contingent upon successful completion of reference checks

and a criminal background check.

10Contact Information

Name: Human Resources

11Phone: (804) 225-3038

Email: humanresources@doa.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging

individuals with disabilities to apply through the Commonwealth Alternative

Hiring Process. To be considered for this opportunity, applicants will need to

provide their AHP Letter (formerly COD) provided by the Department for Aging &

Rehabilitative Services (DARS), or the Department for the Blind & Vision

Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran

status questions and submit their disability documentation, if applicable, to

DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP

Letter [https://www.dars.virginia.gov/drs/cpid/PWContact.aspx] or by calling

DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI

dated between April 1, 2022- February 29, 2024, can still use that COD as

applicable documentation for the Alternative Hiring Process.