Full-time Trading & Growth Manager, Heathrow

Join Heathrow Express as our Trading & Growth Manager and play a pivotal role in

shaping the future of one of the UK’s most recognised rail services. This role

sits at the heart of Heathrow’s commercial strategy, driving revenue growth,

optimising pricing, and enhancing customer value and improving commercial

performance across all Heathrow Express sales channels. You’ll work closely with

marketing, data, and operations teams to ensure our trading performance supports

Heathrow’s wider ambition to deliver outstanding passenger experiences and

sustainable commercial success.

As part of the Commercial team, you’ll lead initiatives that translate insight

into action – from developing dynamic pricing strategies to identifying new

growth opportunities. You’ll be instrumental in ensuring Heathrow Express

remains competitive, customer-focused, and aligned with Heathrow’s broader

commercial objectives.

02RESPONSIBILITIES

• Develop and lead the delivery of trading strategies that maximise revenue and
• yield across all Heathrow Express channels, including digital, B2B, and
• retail.
• Lead the analysis of sales performance, customer behaviour, and market trends
• to inform pricing, promotions, and product development.
• Develop insight into customer segments, purchasing behaviours and channel
• preferences to identify growth opportunities.
• Collaborate with marketing and digital teams to optimise conversion, customer
• acquisition, and retention through data-driven campaigns.
• Identify and deliver new commercial opportunities, partnerships, and
• initiatives that support Heathrow’s growth and sustainability goals.
• Work with finance and operations to forecast performance, manage budgets, and
• ensure trading decisions are commercially sound and operationally feasible.
• Champion continuous improvement through structured test-and-learn activity,
• and refining trading approaches to enhance customer value and business
• performance.

03QUALIFICATIONS

• Proven experience in trading, revenue management, or commercial growth roles
• within transport, travel, or retail sectors.
• Strong analytical and problem-solving skills, with the ability to interpret
• complex data and translate insights into actionable strategies.
• Excellent stakeholder management and communication skills, with experience
• influencing cross-functional teams.
• Commercial acumen and a results-driven mindset, with a track record of
• delivering measurable growth.
• Proficiency in data analysis tools and e-commerce platforms.
• Ability to balance strategic thinking with hands-on execution in a fast-paced
• environment.

04#LI-Hybrid

This is your chance to build a career in an industry-leading rail operator. Our

service is the first and last element of the Heathrow journey for millions of

passengers each year. We’re proud that we provide an award-winning experience.

Joining us now means exciting challenges and opportunities. You’ll play your

part in safely getting passengers to their destination.

We are a close-knit team that proudly work together to achieve outstanding

results. Our culture is friendly and supportive, championing diversity and

inclusion. We are passionate about sustainability and focus on supporting our

local communities.

We are proud to be a part of the wider Heathrow Airport family, helping to

connect London to the world. Join us and see where we could take you.

05Our rewards

• As well as competitive salaries, we’re committed to providing great benefits

that make this an even more rewarding place to work. They include an excellent

pension scheme, life assurance and access to private health insurance. As a rail

operator, we can also offer you an ATOC railcard. Not only that, when you get

here, we’ll support you to grow your skills and help you to reach your full

potential.

There’s no place like Heathrow when it comes to the scale of our ambitions.

Taking on a corporate role with Heathrow Express means helping to shape the best

airport transfer service in the world. By helping to make the journey to and

from the world’s most iconic airport second-to-none, you’ll open the door to a

wealth of training and development opportunities across the Heathrow business.

We’re passionate about creating journeys that are defined by quality, speed and

exceptional, personalised service. You’ll be given real accountability from day

one, in a supportive team that always has your back. Your ideas will help

Heathrow Express deliver excellent results in the short term and grow for the

future, delivering millions more passengers to our airport in ever more

sustainable ways.