Full-time Client Services Director, dentsu

Job Description:

The Senior Account Director will lead a key relationship with one of the world's most recognized consumer brands. You will be the primary strategic advisor and day-to-day client lead. Ensuring exceptional delivery across loyalty and promotional marketing initiatives. This opportunity blends strategic account leadership, operational excellence, team development and business growth while fostering strong, trusted client partnerships

Key responsibilities:

Manages the Business – delivers the service proposition to clients and full end to end management of the business on individual clients

Relationship Management – owns the client relationships as per the defined relationship strategy for the client

Proactively Identifies Client Development Opportunities – flags specific client cross sell and upsell opportunities

Commercial and service ownership of client relationship – drives seamless delivery and profitability of account

Team Management – manage a team of 2-4 direct reports, fostering collaboration, accountability and professional growth.M otivates team around the clients objectives and culture

02Required Qualifications

• Bachelor's degree or equivalent professional experience.
• 7+ years of experience in account management, client services, loyalty, promotional marketing, or related disciplines.
• Experience leading relationships with large consumer brand clients.
• Proven experience managing complex, high-volume projects in a fast-paced environment.
• Experience leading and developing high-performing teams.
• Strong presentation, communication, and relationship-building skills.
• Ability to manage multiple priorities while maintaining attention to detail and execution quality.

The annual salary range for this position is $99,500-$132,750. Placement within the salary range is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law.

Benefits available with this position include:

• Medical, vision, and dental insurance,
• Life insurance,
• Short-term and long-term disability insurance,
• 401k,
• Flexible paid time off,
• At least 15 paid holidays per year,
• Paid sick and safe leave, and
• Paid parental leave.

Dentsu also complies with applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies. For further details regarding Dentsu benefits, please visit www.dentsubenefitsplus.com.

At dentsu, we believe great work happens when we're connected. Our way of working combines flexibility with in-person collaboration to spark ideas and strengthen our teams. Employees who live within a commutable distance of one of our hub offices, currently located in Chicago, metro Detroit, Los Angeles, and New York City, are required and expected to work from the office three days per week (two days per week for employees based in Los Angeles). Dentsu may designate other Hub offices at any time. Those who live outside a commutable range may be designated as remote, depending on the role and business needs. Regardless of your work location, we expect our employees to be flexible to meet the needs of our Company and clients, which may include attendance in an office.

To begin the application process, please click on the “Apply” button at the top of this job posting. Applications will be reviewed on an ongoing basis, and qualified candidates will be contacted for next steps.

Location:

03Chicago

• Brand:
• Merkle
• Time Type:
• Full time
• Contract Type:
• Permanent

Dentsu is committed to providing equal employment opportunities to all applicants and employees. We do this without regard to race, color, national origin, sex , sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law.

Dentsu is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with us, please send an e-mail to ApplicantAccommodations@dentsu.com by clicking on the link to let us know the nature of your accommodation request and your contact information. We are here to support you.