Full-time Product Portfolio Operations Director, JPMorgan Chase & Co.

As a Product Portfolio Operations Director in Cyber Security and Technology

Controls, you are a foundational member of a team responsible for implementing

connectivity strategies across the product space, while being directly

responsible for creating structures that enhance coordination in our product

line. You will drive targeted initiatives to optimize business processes and

enable scalable, sustainable change. You will be responsible for identifying

opportunities in an assigned area and partnering with business leaders and other

cross-functional partners as needed, such as risk and controls, to deliver

measurable improvements, accelerate adoption of AI-enabled solutions, and foster

a culture of innovation and accountability.

02Job responsibilities

• Works across products to help ensure delivery against business objectives
• while coordinating reporting and communications plans for portfolio
• management operations and change initiatives
• Identify, design, and implement process improvements that minimize manual
• work, eliminate unnecessary tasks, and consolidate activities to reduce
• handoffs, expedite timelines, and improve the client and employee experience.
• Influence and implement policy and procedure changes to streamline
• operations, enhance quality, and optimize risk management.
• Partner with cross-functional teams to ensure readiness, manage dependencies,
• and deliver benefits realization for process improvement initiatives.
• Communicate complex challenges and solutions clearly to diverse audiences,
• tailoring messaging for senior management, stakeholders, and project teams
• and foster a culture of innovation, continuous improvement, and
• accountability—encouraging creative problem-solving and the adoption of new
• technologies.
• Manage multiple priorities in a highly complex environment, applying
• structured problem-solving and process improvement techniques.
• Foster an inclusive culture that supports individual growth and career
• mobility.

03Required qualifications, capabilities, and skills

• Formal training or certification with 10+ years of experience in program
• management or performance optimization
• Demonstrated ability to lead cross-functional teams through influence and
• drive adoption at scale.
• Expertise in transformation delivery: integrated planning, dependency
• management, stakeholder readiness, and benefits realization tracking.
• Strong leadership and team management skills, including leading
• cross-functional teams.
• Excellent verbal and written communication skills for effective stakeholder
• engagement.
• Ability to lead within a highly complex environment and adapt to change.
• Proven track record of managing multiple priorities simultaneously.

04Preferred qualifications, capabilities, and skills

• Experience with portfolio-level tracking and process improvement initiatives
• Familiarity with large-scale product portfolios and operational optimization
• Experience in change management and process improvement methodologies (e.g.,
• Lean, Six Sigma, Kaizen)
• Experience in fostering innovation and continuous improvement within product
• teams

05#CTC

• JPMorganChase, one of the oldest financial institutions, offers innovative
• financial solutions to millions of consumers, small businesses and many of the
• world’s most prominent corporate, institutional and government clients under the

J.P. Morgan and Chase brands. Our history spans over 200 years and today we are

a leader in investment banking, consumer and small business banking, commercial

banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined

based on the role, experience, skill set and location. Those in eligible roles

may receive commission-based pay and/or discretionary incentive compensation,

paid in the form of cash and/or forfeitable equity, awarded in recognition of

individual achievements and contributions. We also offer a range of benefits and

programs to meet employee needs, based on eligibility. These benefits include

comprehensive health care coverage, on-site health and wellness centers, a

retirement savings plan, backup childcare, tuition reimbursement, mental health

support, financial coaching and more. Additional details about total

compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring

to our global workforce are directly linked to our success. We are an equal

opportunity employer and place a high value on diversity and inclusion at our

company. We do not discriminate on the basis of any protected attribute,

including race, religion, color, national origin, gender, sexual orientation,

gender identity, gender expression, age, marital or veteran status, pregnancy or

disability, or any other basis protected under applicable law. We also make

reasonable accommodations for applicants’ and employees’ religious practices and

beliefs, as well as mental health or physical disability needs. Visit our FAQs

[https://careers.jpmorgan.com/us/en/how-we-hire/faqs] for more information about

requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including

06Disability/Veterans

• Our professionals in our Corporate Functions cover a diverse range of areas from

finance and risk to human resources and marketing. Our corporate teams are an

essential part of our company, ensuring that we’re setting our businesses,

clients, customers and employees up for success.