Full-time BUREAU CHIEF, Arizona Department of Administration

01DEPARTMENT OF ECONOMIC SECURITY

• YOUR PARTNER FOR A STRONGER ARIZONA.
• DES WORKS WITH FAMILIES, COMMUNITY ORGANIZATIONS, ADVOCATES AND STATE AND
• FEDERAL PARTNERS TO REALIZE OUR COLLECTIVE VISION: A THRIVING ARIZONA.

DES SERVES MORE THAN 3 MILLION ARIZONANS. OUR MISSION IS TO STRENGTHEN

INDIVIDUALS, FAMILIES, AND COMMUNITIES FOR A BETTER QUALITY OF LIFE.

02BUREAU CHIEF

• Job Location:

03DIVISION OF  BENEFITS AND MEDICAL ELIGIBILITY (DBME)

FAMILY ASSISTANCE ADMINISTRATION (FAA)

041789 W. JEFFERSON STREET, PHOENIX, AZ 85007

• Posting Details:
• SALARY: $29.1939 - $52.9975 HOURLY ($60,723.31 - $110,235 ANNUALLY)

05GRADE: 25

CLOSING DATE: NOVEMBER 3, 2026

Job Summary:

Would you like to be part of an amazing team that helps Arizonans thrive? At the

Department of Economic Security (DES) we strength individuals, families, and

communities for a better quality of life. DES is looking for individuals that

are committed to service, community, and teamwork. To learn more about DES

please visit des.az.gov [https://des.az.gov] or click on the link here

[https://youtu.be/Nik5MiXqOV8]to view ‘Our DES’ video. Come Join the DES Team!

The Department of Economic Security, Division of Benefits and Medical

Eligibility, is seeking an experienced and highly motivated individual to join

our team as a Bureau Chief. The Bureau Chief is responsible for the managerial

oversight, direction, coordination and control of daily operations of more than

1,200 managers, supervisors, and employees who administer a variety of programs

particularly Nutrition Assistance (NA), Medical Assistance (MA), and Temporary

Assistance for Needy Families (TANF) while directly overseeing Five (5) Regional

Program Managers (RPM) to ensure program compliance with federal and state laws,

policies and regulations. This position also develops and recommends to the DBME

Assistant Director (AD) operational plans designed to enhance the delivery of

services for FAA programs including identification and coordination with other

Divisions, community groups and agencies, contracting for services and all other

phases of operational planning. This position directs the monitoring of program

achievements designed to take corrective action to reduce errors, ensures state

compliance of federal error tolerance levels, involved in the development of

polices and procedures pertaining to quality assurance and utilization, reviews

processes to ensure policies, procedures, and protocols are implemented,

maintained and enforced.

The Bureau Chief will also direct and participate with federal, state, agencies

and community groups or organizations to provide a joint cooperative effort to

facilitate delivery of services and provide information regarding availability

of services to the public. In addition to these duties, this position has

expanded to cover continuous improvement for the Division. This position is now

also responsible for managing quality-enhancing projects to implement

operational Improvements to the delivery of program services in DBME. These

responsibilities include: Participation in strategic discussions with DBME AD,

Deputy AD and Administrators to establish procedures regarding program

efficiency and effectiveness. Plan, evaluate, coordinate, monitor, and direct

all resources to ensure timeliness, quality and productivity goals, objectives

are met for staff completing processing and eligibility decisions for public

assistance, establish goals, and objectives for performance, developing and

continually reviewing performance measurements. The Bureau Chief will also

oversee hiring and retention, which includes managing staffing levels, making

staff assignments, and evaluating performance. Work with local office management

staff to resolve personnel and customer issues or complaints. Work with DBME

Human Resources on various complex, sensitive, and confidential personnel

actions, planning, organize, and manage programs, practices and procedures to

ensure uniform interpretation, application, and implementation according to

state and federal laws, rules, and regulations. Develop and review operating

procedures, and monitor reports to ensure accurate and timely processing of

customer benefits. Develop, implement, manage and evaluate strategies to meet

the Department and Division's mission and values. Lastly, work with operations

managers to resolve customer issues or complaints, and work with other Program

Managers to integrate program services.

This position may be available for remote work within Arizona (3 days per week

in the office/hoteling).

The State of Arizona strives for a work culture that affords employees

flexibility, autonomy, and trust. Across our many agencies, boards, and

commissions, many State employees participate in the State’s Remote Work Program

and are able to work remotely in their homes, in offices, and in hoteling

spaces. All work, including remote work, should be performed within Arizona

unless an exception is properly authorized in advance.

Job Duties:

Essential Duties and Responsibilities include but are not limited to:

• Directs the delivery of training programs to staff designed to reduce the

error rates and expedite service to the public. Directs, recommends, and

approves sensitive and complex personnel activities related to discipline,

appeals, review of subordinate work products, approves leave, etc.

• Works closely with each Regional Program Manager on workload and staffing
• needs to ensure local offices are operating effectively.
• Travels and conducts scheduled and unscheduled visits to local offices
• statewide meeting with local office managers, supervisors and staff to
• discuss issues, problems and concerns related to environmental tools needed
• to perform job, equipment, workload, etc.
• Attends meetings, seminars, trainings as required find acts/speaks on behalf
• of the DBME Assistant Director and Deputy Assistant Director and represents
• the Division at various seminars.
• Other duties as assigned.
• Knowledge, Skills & Abilities (KSAs):
• Knowledge in:
• Research and analysis methods, requirement gathering, feasibility reviews,
• Impact Analysis, business application process modeling, flowchart processes,
• quality assurance, and testing.
• Policies, procedures, programs (SNAP, TANF, and MA), system applications
• (AZTECS, HEAPlus, OnBase, etc.), Microsoft Office (Word, Excel, PowerPoint,
• etc.), and Google software.
• Project management concepts, principles, and practices.
• Skills in:
• Problem and negotiation skills to resolve issues.
• Organizational and time management skills with attention to detail.
• Excellent listening, interpersonal, verbal, and written communication skills.
• Ability to:
• Work at least 40 hours per week and maintain satisfactory attendance and
• punctuality standards.
• Work independently or collaboratively with minimal supervision.
• Identify opportunities for use of solutions to improve efficiency and adapt
• to changing technologies.
• Selective Preference(s):
• The ideal candidate for this position will have:
• A combination of education, training, and experience in administration, call
• center, or professional experience that equals a minimum of three years.
• Demonstrate their experience in the management of complex programs that
• require expertise, analytical thinking, and strategic planning
• Pre-Employment Requirements:
• If this position requires driving or the use of a vehicle as an essential
• function of the job to conduct State business, then the following
• requirements apply: Driver’s License Requirements.
• [https://publicstorage.dc4.pageuppeople.com/1045/ClientPublicFile/3601803f-02e5-4b70-b325-26c8ef309c1b.pdf]
• Successfully pass background and reference checks; employment is contingent
• upon completion of the above-mentioned process and the Agency’s ability to
• reasonably accommodate any restrictions.
• All newly hired State employees are subject to and must successfully complete
• the Electronic Employment Eligibility Verification Program (E-Verify).
• Benefits:
• The Arizona Department of Economic Security offers a comprehensive benefits
• package to include:
• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term
• disability plans
• 10 paid holidays per year
• Paid vacation and sick time
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or
• newly-placed foster/adopted child.
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities
• By providing the option of a full-time or part-time remote work schedule,
• employees enjoy improved work/life balance, report higher job satisfaction, and

are more productive. Remote work is a management option and not an employee

entitlement or right. An agency may terminate a remote work agreement at its

discretion.

06Learn more about the Paid Parental Leave program here

[https://hr.az.gov/about/resources/family-leave-expansion]. For a complete list

of benefits provided by The State of Arizona, please visit our benefits page

07[https://benefitoptions.az.gov/jobseekers]

• Retirement:
• State employees are required to participate in the Arizona State Retirement
• System (ASRS), the State sponsored retirement contribution plan and the

Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS

defined benefit plan provides for life-long income upon retirement. You will

also have the option to participate in a voluntary deferred compensation program

to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work you will be provided with

additional information about the available insurance plans, enrollment

instructions, submission deadlines and effective dates.

Contact Us:

For questions regarding this career opportunity, please contact Alex Rivera at

480-910-0533 or AlejandroRivera@azdes.gov.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.

Persons with a disability may request a reasonable accommodation, such as a sign

language interpreter or an alternative format, by contacting Alex Rivera at

480-910-0533 or email AlejandroRivera@azdes.gov. Requests should be made as

early as possible to allow time to arrange the accommodation.