Full-time SDR, Total Retail Group LLC

Benefits:

02401(k)

401(k) matching

03Competitive salary

Dental insurance

04Opportunity for advancement

Paid time off

05Training & development

Vision insurance

06POSITION SUMMARY OVERALL RESPONSIBILITY

Responsible for managing assigned client accounts, ensuring client needs are met, identifying growth opportunities, and driving sales and compliance across home improvement programs. Serves as the primary client contact, coordinating communications among clients, retail partners, field teams, and internal departments from account startup through ongoing operations. Based in Smyrna, GA, supporting clients with business interests at major Home Improvement Retailers.

ESSENTIAL DUTIES:

Serves as the primary day-to-day contact for clients, coordinating program needs, communications, and issue resolution.

Partners with senior management, field operations, customer service, and sales teams to meet account objectives and identify growth opportunities.

Analyzes sales trends, program performance, and competitive data to identify opportunities and deliver actionable reports and recommendations to clients and internal teams.

Responsible for item setup and data maintenance for assigned client programs.

Develops program instructions, reporting tools, and strategies to improve in-store execution, productivity, compliance, and sales performance.

Monitors and resolves account issues related to merchandising, sales, compliance, training, and program execution.

Identifies training needs and coordinates the development and execution of training programs.

Participates in regular client meetings and conference calls to communicate program updates, address concerns, and proactively resolve issues.

Conducts store visits, with or without clients, as needed to evaluate execution and support program objectives.

Coordinates resources to ensure program goals and client expectations are met. May support additional training initiatives, special events, other company accounts, or divisions as business needs require.

May provide weekend support during high-priority program periods.

Performs other duties as assigned to support individual, team, and company performance.

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education: Bachelor’s degree required.

Experience Level: Three years of retail/merchandising and/or consumer package goods experience. Two years of project management experience. Prior field sales and training experience preferred. Full understanding of margins, retail sales incentives, etc., is desired. Prior experience working on a similarly structured program is preferred. Must be retail sales savvy and be able to demonstrate this by reporting sales successes. Ability to work without constant supervision. Must have a proven track record of a thorough knowledge base of the technology surrounding category managing. Proven as a forward thinker and problem solver going ‘above and beyond’ the requests of the client, the retailer, or the scope of the project. Proven success with the following behaviors: Detail orientated, organizational skills, time management, and proficiency in multi-tasking.

Tools and Technology: Proficient in Microsoft Office applications. Extensive use of proprietary systems that track sales, expenses, service orders, performance management ratings, etc.

Certifications and Licenses: Valid driver’s license in state of residence. Proof of insurance is required.

Language Ability: Write routine reports and correspondence. Speak effectively before groups of peers or employees of the organization, both one-on-one, in groups, and via teleconferencing.

Reasoning Ability: Ability to analyze and resolve problems, make sound decisions, and apply practical judgment to achieve performance objectives and ensure client satisfaction.

Work Environment: Corporate office environment in Smyrna, GA with travel up to 25% to corporate offices, regional offices, client and/or vendor offices, training or convention venues, and retail establishments.

Physical Demands: Ability to perform job duties safely under stressful conditions. Requires frequent sitting, standing, hand use, talking, and hearing; close vision and focus adjustment; lifting and transporting laptops and equipment; and physical activity associated with local and long-distance travel.

Consults or Interacts With: All levels of staff, management, executives, clients, and customers, retail sales personnel, vendors, and others in the management of services delivery and oversight in assigned locations and markets. Must be professional and presentable. Serves as an extension of the client’s team and needs to portray the image of the client.

07Supervises: N/A

• PERFORMANCE COMPETENCIES: (To perform the job successfully an individual should demonstrate the following)
• Adaptability: Adjusts to changing priorities, manages competing demands, and responds positively to feedback.
• Communication and Quality: Communicates effectively, participates in meetings, maintains accuracy, and seeks continuous improvement.
• Initiative and Judgment: Takes initiative, makes sound and timely decisions, seeks growth opportunities, and asks for help when needed.
• Customer Focus and Service: Responds promptly and professionally to customer needs while meeting commitments.
• Planning and Organization: Prioritizes tasks, manages time efficiently, and maintains an organized workflow.
• Problem-Solving: Identifies issues, evaluates/analyzes information, and develops effective solutions.
• Quality Management: Maintains quality standards, evaluates results, and identifies process improvements.
• Teamwork: Collaborates effectively, welcomes feedback, and contributes to a positive team environment.

JOB DESCRIPTION DISCLAIMER: This position description in no way states or implies that these duties are the only duties to be performed by employees occupying this position. Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable federal and state laws. Certain job functions described herein may be subject to possible modification in accordance with applicable federal and/or state laws.