Full-time Operations Manager, American Exchange Group

01About Us

American Exchange Group is an industry leader in fashion accessory products and brand management. By facilitating distribution to major retailers internationally for their globally recognized brands, custom private label brands, and exclusive licensed brands—including footwear, tech wearables, watches, jewelry, handbags, fashion accessories, home, and beauty—American Exchange Group raises the bar by disrupting the status quo with value and quality, while staying at the forefront of trends.

Joining American Exchange Group means being part of a dynamic and diverse team where your contributions drive real impact—and where there’s always room to grow. If you're looking to be part of a company that blends heritage with hustle, we’re excited to meet you.

02Visit our website at www.axnygroup.com

• Location: Onsite 4-5 days a week at our NYC Headquarters
• Job Title: Manager, Footwear Sales Operations
• Job Description:

We are seeking a highly motivated and detail-oriented Manager of Sales Operations to join our team in the Footwear industry. This role is responsible for overseeing the end-to-end sales order process, managing a small team, optimizing sales performance, and ensuring alignment between sales, inventory, and logistics.

Key Responsibilities:

Oversee and manage the sales order entry process, ensuring accuracy and timeliness.

Lead, develop, and support a team of 1-2 direct reports, promoting accountability and high performance.

Analyze sales data to identify trends, improve processes, and drive strategic decision-making.

Review and control inventory management processes to support product availability, fulfillment and reduce excess.

Enhance and maintain Sales and Inventory reporting to provide actionable insights for internal stakeholders.

Manage the relationship with the Warehouse, ensuring seamless coordination and communication.

Ensure orders move through the picking and shipping process efficiently and are shipped within the defined ship window.

Support revenue maximization and operational efficiency across various sales channels (e.g., wholesale, DTC, e-commerce).

Continuously identify opportunities to streamline sales processes and improve customer order experience.

Support Business with Special projects as needed.

Required Skills & Qualifications:

Strong proficiency in Microsoft Excel (pivot tables, v-lookups, dashboards, etc.)

Experience with ERP systems (Infor M3preferred but not required)

Proven team management experience with the ability to coach, lead, and inspire.

Strong analytical, organizational, and communication skills.

Ability to work cross-functionally and build effective relationships with internal and external partners.

Footwear or apparel industry experience is strongly preferred.

03What We Offer

• Comprehensive Health & Wellness Benefits, including medical, dental, vision, and supplemental insurance
• 401(k) Retirement Savings Plan with company match
• Generous Paid Time Off (PTO) and paid holidays
• Half Day Fridays with shortened hours during both Summer and Winter seasons
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Tax-free commuter benefits
• Exclusive employee merchandise discounts

Salary: The anticipated base salary is $100k-$130k annually. Actual compensation will be determined based on a variety of factors including, but not limited to, experience, skills, education, internal equity, and location.

This position description is not intended to be and should not be construed as an all-inclusive list of responsibilities, skills or working conditions associated with this position. While this description is intended to accurately reflect the position's activities and requirements, management reserves the right to modify, add or remove duties as necessary. The compensation package is dependent on a number of factors, including, for example, experience, education, market data, and business needs.