Full-time PRE Sales, Black Box

Black Box is a leading Control Room technology provider trusted by customers for

mission-critical operations in the world’s most demanding high-performance

control room/command center environments.  We specialize in the design and

manufacturing of KVM, AV, and IoT product solutions, delivering secure,

real-time data access and management for our customers.

We are seeking a highly skilled Sales Engineer to sell, design, and deliver KVM

and/or Command/Control Center solutions.  This role serves as a primary

technical resource for sales support and is responsible for actively driving and

managing the technology evaluation stage of the solution sales process.  The

Sales Engineer works in conjunction with the sales team as the key technical

advisor and product advocate to ensure validated solutions for customer

applications.  This role is responsible for assuring proper technical

performance of new system deployments from design, implementation and

commissioning, and any future business through advanced or escalated product

support.

Responsibilities:

• Maintain expert level of company product knowledge and applications.
• Articulate technology and product positioning to both business and technical
• users.
• Provide design and specification development support to resellers,
• integrators, and distributors.
• Deliver, or assist with, customer presentations and/or technical
• demonstrations on core products/services, advanced applications, and emerging
• technologies (such presentations may be done in-person or virtually).
• Assist sales with responding to functional and technical elements of
• RFIs/RFPs.
• Understand and convey customer requirements to other organizational
• functions.
• Perform technical/product training for internal team members and external
• customers/partners.
• Maintain accurate records of project plans, schedules, tasks, and reports in
• designated company databases/tools.
• Travel to project sites to perform deployment, set-up, commissioning, and
• training service.
• Configure and test network switches, AV, KVM, and other system components
• while also employing appropriate troubleshooting techniques for resolving
• network performance issues.
• Resolve customer issues or difficulties in a manner that is consistent with
• the company mission, values, and financial objectives.
• Identify customers’ needs and sales opportunities to help maintain future
• growth.
• May assist product engineering with new product evaluation, testing, and
• qualification.
• Prepares and delivers sales and technical training; leverages question-based
• selling strategies advancing clients in their buying process.
• Stay current with technologies and trends and incorporate this knowledge into
• products and solutions to solve customer problems.
• Mentors and provides coaching/training for field service technicians. May
• assist with task management and performance feedback.
• Qualifications/Requirements:
• Associate’s degree in engineering, Engineering Technology or Computer
• Science; significant experience within this industry may be substituted for
• candidates without formal degree.
• Minimum of 5 years of data networking experience in field service, data
• center or related IT technician environment.
• Industry and manufacturer specific certifications preferred (examples:  A+,
• Server+, Network+, Microsoft Certifications).
• Excellent written, verbal and listening communication with internal and
• external stakeholders.
• Self-motivated and driven with a results-driven attitude, market-oriented
• approach, and a curious mind.
• Experience or certifications in computer networking, signal switching,
• programming/coding for control and visualization technologies.
• In depth understanding of Ethernet protocol/switching/packet processing and
• network architecture topologies.
• Experience setting up and troubleshooting many of the following technologies:
• Principals of networking (layers 2 and 3); Virtual private networks IPsec
• and/or SSL; Network routing protocols (BGP, OSPF, and MPLS);
• Enterprise/carrier-class routers and switches.
• Ability to read blueprints, architectural, mechanical, and electrical
• documents.
• Solid teamwork traits and the ability to work collaboratively in a
• multidisciplinary team environment.
• Strong organizational skills with ability to manage multiple priorities.
• Must have a valid United States (US) driver’s license ability to obtain a
• valid passport.
• About Black Box:
• Black Box is a global leader in digital infrastructure solutions, delivering
• network and system integration, managed services, and technology products to

Fortune 100 and top global enterprises. With a presence across the United

States, Europe, India, Asia Pacific, the Middle East, and Latin America, Black

Box serves businesses across financial services, technology, healthcare, retail,

public services, and manufacturing.

Supported by a global team of around 3,600 professionals and strategic

partnerships with leading technology providers, Black Box delivers end-to-end

solutions in network integration, digital connectivity infrastructure, data

center buildouts, modern workplace solutions, and cybersecurity. Its Technology

Products portfolio enhances business operations with cutting-edge solutions in

AV, IoT, KVM, Networking, Infrastructure, and Cables.

Black Box's recent achievements showcase phenomenal growth that aims to reach a

$2 billion milestone in the next three years.