Full-time Marketing Director, BallenIsles Country Club

The Club at Starr Pass, located in Tucson, AZ, is pleased to announce an

excellent career opportunity for a Full-Time Membership & Marketing Director! We

are seeking a driven individual who is eager to learn, contribute, and grow

within a fast-paced hospitality-focused property organization. As part of Troon,

you will contribute to a global leader in golf and community management.

Primary Role:

The Membership & Marketing Director leads the prospecting, sales, and

onboarding/connection activities, contributing to the overall success of the

club and community by:

• Meeting or exceeding stated sales, revenue, and retention goals
• Leads and directs the marketing, membership, and communications team and
• overall strategy
• Consistently interacting with members, prospects, coworkers and management
• with a positive attitude and focus on a culture of hospitality, leadership
• and mutual respect.
• Essential Duties:
• Develops and executes strategy that enhances the awareness of the Starr Pass
• brand and communicates the story and ongoing execution of the overall sales &
• marketing plan, working collaboratively with onsite club management and Troon
• Corporate team.
• Drives the content development and facilitates production of all
• membership-related materials, including but not limited to prospecting,
• sales, and member communications; website; social media channels; membership
• sales kit; and documents associated with onboarding.
• Conducts activities as designated in master marketing and sales plan, such as
• community networking, realtor relations, member mixers, prospect experience
• events and presence/participation in member events.
• Effectively reports, tracks and communicates results & data.  Implements and
• manages a Customer Relationship Management (CRM) system and Membership
• Prospect/Sales Report, and demonstrates this through an exceptional
• understanding of these tools and weekly delivery of statistics related to
• leads (quantity and source), prospect pipeline (sorted by rank), sales (paced
• by budget forecast) – as well as communicating feedback from prospects who
• decline to join, and results specific to marketing initiatives.
• Leads and implements a sales journey that gracefully connects prospects to
• The Club at Starr Pass, and connects new members to the Club.
• Oversees all membership paperwork related to sales/upgrades/downgrades and
• resignations:
• Creates the incoming new member file and ensures the accurate completion
• of designated documentation.
• Accountable for ongoing maintenance of all member files, accurately
• recording pertinent activity and paperwork.
• Ensures that member files are stored in a secure location.
• Leads the content, production/packaging, and delivery of a thorough and
• accurate onboarding of every new member, ensuring that:
• The entire process follows a structured plan
• The materials are professionally presented
• The orientation agenda includes key department leads
• The member gains an understanding of every element of the club
• Supportive team player who actively contributes in staff meetings and
• effectively communicates information that helps all associates increase their
• understanding of membership goals, changes to policies and procedures,
• activities/process related to member activities, satisfaction and retention.
• Develops and adheres to a departmental budget; after approval, monitors and
• takes corrective action as necessary to help assure the budget goals are
• attained.
• Minimum Qualifications for the Membership & Marketing Director:
• Bachelor’s Degree in Marketing, Public Relations, Communications or
• hospitality preferred and/or minimum of four years’ experience in a related

field. Club experience preferred.

Other Qualifications:

• Microsoft Office (Word, Excel, Outlook, PowerPoint and Publisher)
• Excellent oral and written communication skills
• Positive attitude, professional manner and appearance in all situations
• Strong organizational skills: time management, attention to detail, ability
• to self-start
• Able to multi-task and produce high-quality results
• Familiarity with budget development, fiscal management & strategic planning
• Team player: ability to work in cooperatively with other departments to
• attain club goals
• Availability to work weekends and holidays
• Familiarly with Club system software such as MembersFirst is preferred

02Compensation

• Salary, Full Time
• Benefits & Other Compensation:
• This position includes eligibility for the following benefits, subject to
• applicable plan terms:
• Healthcare Benefits – Medical, Dental, and Vision coverage
• Retirement Benefits – 401(k) with employer match (19 years of age and older)
• Time Off – Paid time off (PTO) and leaves of absence, in accordance with
• applicable law and eligibility criteria
• Eligibility for benefits and the specific terms, conditions, and offerings are
• governed by the applicable plan of documents and company policies, which may be
• amended at the Company’s discretion.
• About Troon:
• Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the world’s
• largest professional club management company, that specializes in services in

golf, hospitality, and residential communities. With more than 900 locations in

45+ states and 27+ countries, Troon is a leading employer in hospitality. Guided

by values that emphasize being infectiously energetic, consciously kind, and

humbly prosperous, Troon offers professionals the opportunity to grow and

succeed within a globally respected organization. Learn more at www.troon.com

[http://www.troon.com/].