Full-time Head of Data and Analytics Capabilities, IWPB, HSBC

01Role purpose

This is a key leadership position reporting into the CDAO, IWPB. This position is pivotal in shaping the IWPB business strategy for next generation Data & Analytics capabilities, ensuring its effective utilization across the organization, and providing strategic direction for the necessary technical developments. The role holder will have direct accountability for the application of AI capabilities within Data & Analytics, alongside the commercialization of data within IWPB.

The role holder is the ultimate business lead for the Data & Analytics capability manufacturing and drives the outcomes in partnership with the multiple teams, ensuring the business cases are achieved. He/she will be expected to drive forward the delivery of the strategic capabilities and ensure proactive cost reduction opportunities through strategic Data Analytics solutions and AI automation through application of holistic consumer banking customer engagement and product delivery knowledge. The role holder should have deep experience in customer-facing digitization and multi-channel orchestration, along with an established strategic technology platform delivery record.

This would not only encompass technical knowledge in the areas of Data and Analytics including emerging and opportunity and regulatory risk on ethical use of machine learning and AI across the organization. The role holder should also a comprehensive understanding of business domains around Customer, Product, Channel, Wealth, Insurance, Retail Products as well as Risk and Controls.

02Principal Accountabilities and Responsibilities

Role has primary accountability for design and conceptualization of the Data & Analytics transformational agenda across multiple business domains of Customer, Retail & Wealth Management Products, Channel, Fraud, Risk & Controls as well as GPB and Insurance to enhance business value.

Industrial implementation of standardized Data & Analytics capabilities delivery model to support key strategic IWPB initiatives to drive significant uplift in profitability.

Design Data commercialization strategy for IWPB, expanding the application of Data & AI towards cutting-edge client experiences and establishing consistent, best-in-class Data and AI capabilities across business domains.

Build strong partnerships with internal and external control and risk management teams including 2nd line of defence and legal as well as key regional regulators.

Provide ongoing engagement with stakeholders to ensure buy-in and alignment to Group Data Strategy

Accountable lead for establishing strategic plans and / or operational programs and working with Business and Functions to secure requisite funding for the execution of the roadmap.

Support the pace and operating rhythm, driving a culture of achievement and ensure pace by identifying and assisting with removing barriers to programme success.

Responsible of ethical usage of Data and Analytics capabilities and manage operational risk by ensuring adherence to Group Legal, Compliance, Regulatory, and Information Security standards.

03Leadership & Teamwork

• Act as a trusted advisor on all data matters within the IWPB Business.
• Accountable for leading and executing the IWPB AI strategy in collaboration with Business, IT and Transformation teams fostering innovation and efficiency.
• Accountable for leading the team and removing barriers to industrializing and institutionalizing best / common practices across IWPB.
• Provide the personal leadership required both within the CDAO organisation as well as across markets and the broader IWPB business areas.
• Define standards of performance, working collaboratively to ensure these are achieved.
• Knowledge & Experience
• Solid understanding of banking/financial domain with deep knowledge of retail banking and wealth management products as well as different customer segments.

Extensive knowledge in strategy development, marketing, product profitability and financial analysis, across multiple financial product categories and customer segments.

Extensive business / data experience in the development and commercialization of data. Experience of operating in digital environments. Strong understanding of HSBC Group structures, values, behaviours, processes, and objectives.

Deep exposure and experience with customer lifecycle management.

Strong understanding of AI Capabilities and developments across the industry.

Understanding of underlying business principles and the impact of regulatory requirements.

Proven ability in working across multi-disciplinary and multicultural diverse work environments.

Strong leadership and communication skills, with the ability to deliver complex programs and initiatives simultaneously.

Experience in change management, process improvement techniques, and business case development.

Proven experience leading and successfully managing financial plans for large business initiatives, investment business cases for large transformation programmes as well as leading teams in a complex matrix environment.

Strong leadership skills coupled with a high and demanding benchmark.