Full-time Operations Manager, Wonder

01About Wonder

Everything’s on the menu at Wonder. Except compromise.

Wonder is the mealtime platform built to feed every craving in one order. With Wonder, you can mix and match hundreds of dishes from 20+ exclusive restaurants in a single order, so everyone gets exactly what they’re craving. Enjoy everything from tacos to Thai with $0 delivery fees, plus dine-in or pick up at a Wonder location near you. Each dish is made to order on-site by our culinary team and served hot.

Behind the scenes, Wonder owns and operates every step of the dining experience, from recipe development to the technology that powers our experience, allowing us to deliver quality, variety, and consistency at scale.

Join us as we work to make great food more accessible.

02About the Role

As an Assistant General Manager at Wonder, you are accountable for running the four walls of your location. You will lead end-to-end execution across kitchen, service, fulfillment, and customer experience, ensuring your location operates at peak performance in every shift. This is not a support role—this is the person who owns the daily results. You are expected to deliver consistent outcomes in quality, speed, team culture, and customer satisfaction, leveraging cross-functional collaboration where needed. You will master internal operations to keep your location running smoothly, consistently, and profitably.

03Responsibilities

Oversee and Execute Day-to-Day Operations

Own daily execution across all functions—kitchen, fulfillment, service, and customer experience

Optimize labor deployment and lead shift readiness to meet volume and throughput targets

Proactively use operational and customer data/feedback to identify issues, make real-time decisions, and drive continuous improvement

Proactively identify and resolve operational bottlenecks to maintain flow and consistency

Ensure full compliance with food safety, labor, and health standards

Hold teams accountable for maintaining tools, equipment, and facilities to Wonder brand standards and escalate unresolved issues promptly

04Lead and Manage Team Performance

• Lead, coach, and develop hourly team members with a focus on accountability, service excellence, and safety
• Set clear expectations and hold team members accountable through real-time feedback and hands-on coaching
• Manage team performance by observing service, tracking KPIs, and escalating issues as needed
• Partner with the Senior Operations Leader on hiring, training, and development of team members
• Drive Operational Excellence

Ensure flawless execution of brand standards across all brands and stations. Tolerance for deviation is minimal

Maintain operational readiness through shift checklists, opening/closing procedures, and handoff execution

Execute new menu rollouts and updates with precision and clarity to the team

05Support Business and Labor Performance

• Execute against daily labor plans and food cost targets
• Manage inventory levels, waste reduction practices, and labeling standards
• Analyze shift-level data and recommend process changes that improve outcomes
• Ensure compliance with federal and state labor laws
• Grow the Business
• Support company talent pipelines by coaching and developing team members daily, building readiness for talent promotion as the business expands
• Train and certify team trainers, ensuring they are prepared to support new store openings and deliver consistent onboarding to new hires
• Actively mentor and coach managers-in-training, preparing them for potential transfers or leadership roles at other locations
• Serve as a hands-on role model leader, modeling company values and reinforcing performance standards that promote personal and professional growth

Partner with the Senior Operations Leader to align workload initiatives, projects, staffing, scheduling, and team development to support current operations and prepare for future expansion

Lead execution of pilot programs, provide actionable feedback, and help shape best practices for company-wide rollout

06Who You Are

• A high-accountability operator with 2+ years of experience managing shift operations in food service, retail, hospitality, or a similar setting
• Confident leading teams and executing complex shifts in fast-paced, customer facing environments
• Demonstrated experience owning operational KPIs including labor deployment, order accuracy, and throughput
• Experienced in coaching frontline employees with clarity, empathy, and consistency
• Agile in managing live operations—able to prioritize and pivot quickly while holding the line on standards
• Detail-oriented and quality-driven with strong knowledge of food safety and team safety protocols
• Strong communicator and collaborator who brings others along through structure and positivity
• Requirements
• Must be at least 18 years of age and legally authorized to work in the US
• Must be able to lift up to 50 pounds and stand for extended periods
• Must have open availability, including nights and weekends
• Food Manager Certificate as required by State, County or Local Health Departments

*This list of qualifications and requirements also reflects the qualifications and requirements used as vetting criteria for our AEDT (Automated Employment Decision Tool)

07Role Details

• Salary Range: $80000 per year - $96000 per year
• Location: Home Location to be determined upon assignment, within 40 miles from New York , New York

08Bench Position Acknowledgment

By applying for a Bench position, you acknowledge and agree that this role requires flexibility to work across multiple locations within a designated region. As a Bench employee, you will provide operational support to various stores within the region until a home location is assigned to you. Upon successful completion of the Manager in Training (MIT) program, you will be assigned to either a temporary or permanent location, as determined by the Company and based on business needs. Your home location assignment will be communicated to you in alignment with operational requirements and organizational priorities.

09Benefits

Medical, Dental, and Vision Insurance

10100% employer-paid Life Insurance

401(k) Retirement Plan

11Employer match for Health Savings Account (HSA)

Learning and Development opportunities to advance your career

12Employee Stock

Employee Discount

Note: Some of our benefits vary by state and depend on the number of hours you work.

Wonder uses an AEDT in its hiring process. Click here for more information.

At Wonder, we build the best teams by hiring with an objective lens — evaluating people for their potential while championing diversity, equity, and inclusion. We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. As part of our commitment to fair and compliant hiring practices, Wonder participates in the federal government's E-Verify program to confirm employment eligibility.