Full-time Operations Manager, ABM US

An ABM Onsite Service Project Manager for the Sports & Entertainment Vertical

Market is responsible for the operational and financial success of his/her

project.   This person leads a diverse team, engages in regular client

interaction, ensures quality services are provided at the site in alignment with

contractual agreements and budgetary requirements, achieves operational and

financial goals, plans and directs activities to promote project profitability,

meets financial objectives by controlling expenses, retaining current

customer(s), and expanding billable services.

02Pay: $85,000 - $95,000 Per Year

The pay listed is the hourly/salary rate for this position.   A specific offer

will vary based on the applicant’s experience, skills, abilities, geographic

location, and alignment with market data.

Benefit Information:

ABM offers a comprehensive benefits package.  For information about ABM’s

03benefits, visit Annual Benefits-Staff and Management

Location: Los Angeles, CA Sports & Entertainment Venue

04Hours: Morning & Afternoon, Weekends included

RESPONSIBILITIES

Project Management & Client Relations:

• Assess contract requirements and develop work plans to provide services in a
• timely, cost-effective manner; utilize knowledge of labor agreements to
• ensure that contract provisions are met;
• Develop and maintain close relationship with customers; meet with customers
• to conduct inspections, discuss special needs or change sin service and plan
• for future customer needs;
• Provide customers with information regarding additional services available at
• ABM;
• Respond to customer inquiries; discuss and resolve with customer pending
• complaints/feedback ;
• Regular contact with customer to ensure that services meet service contract
• requirements and to promote customer retention;
• Inform management and leadership of status of work; identify potential issues
• and recommend appropriate action;
• Participates with other ABM management in regular meetings and calls to
• review project specific issues and develop recommendations;
• Operates with high degree of autonomy; independently plans activities to meet
• objectives; keeps leadership informed of business issues impacting
• effectiveness of project; promptly escalates serious issues to immediate
• management.
• Excellent customer service skills to ensure customer retention, enhance
• service delivery and sell services.
• Employee Relations and Supervision:
• Works closely with frontline personnel to meet customer requirements;
• determines training requirements and identifies sources meet training and
• development needs;
• Recommend staffing levels; work with management and HR to hire, train and
• evaluate staff; and
• Understand applicable union contracts and develop effective working
• relationship with local labor unions.
• Sales and Marketing:
• Develop and maintain solid relationship with customer and be the face of ABM
• for the customer;
• Understand customer requirements and offer ABM services to meet their needs.
• Increase billable services provided by ABM and add value to the customer by
• providing additional or periodic services (TAG work);
• Financial:
• Monitor financial performance and identify steps required to ensure budgetary
• goals are met;
• Review budgets, costs, chargebacks and inventory control to ensure labor and
• supplies are within budget;
• Report accidents and property damage in an accurate and timely manner.

05QUALIFICATIONS

• Position Requirements:
• A passion for serving others and helping others to succeed.
• Excellent personal organization skills.
• Excellent follow-up and an eye for detail.
• Anticipates problems and proactively implements preventative action plans.
• Flexibility to respond to urgent client requests on evenings and weekends
• when necessary.
• Technical savvy and ability to use MS Office Suite, Smart Phones, Internet
• and other job related applications.
• Excellent verbal and written business communication skills.
• Business savvy and financial accountability, including understanding of
• profit/loss statements.
• Preferred Knowledge/Experience:
• Understanding of the service industry practices, process and trends.
• Prior management or supervisor experience in the sports and/or entertainment
• fields.
• Solid accounting and business acumen.
• ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility,

engineering, and infrastructure solutions. Every day, our over 100,000 team

members deliver essential services that make spaces cleaner, safer, and

efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate,

aviation, education, mission critical, and manufacturing and distribution. With

over $8 billion in annual revenue and a blue-chip client base, ABM delivers

innovative technologies and sustainable solutions that enhance facilities and

empower clients to achieve their goals. Committed to creating smarter, more

connected spaces, ABM is investing in the future to meet evolving challenges and

build a healthier, thriving world. ABM: Driving possibility, together.

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate

on the basis of any trait or characteristic protected by applicable federal,

state, or local law, including disability and protected veteran status. ABM is

committed to working with and providing reasonable accommodation to individuals

with disabilities. If you have a disability and need assistance in completing

the employment application, please call 888-328-8606. We will provide you with

assistance and make a determination on your request for reasonable accommodation

on a case-by-case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program.

E-Verify is an internet-based system used to electronically confirm employment

eligibility.

ABM is a military-friendly company proudly employing thousands of men and women

who have served in the U.S. military. With ABM, you’ll have access to a

world-class training program and ample opportunities to use the skills you

developed while serving our country.  Whether you’re looking for a frontline or

professional position, you can find post-military career opportunities across

ABM.

06ABM directs all applicants to apply at www.abm.com/careers

[https://www.abm.com/careers]. ABM does not accept unsolicited resumes or

submissions outside of this portal. Applicants should submit their

application by clicking Apply Now.