SyndicatedFractional ExecutiveLondon, England, United Kingdom
Full-time Strategic Customer Success Manager - London, Synthesia
FULL-TIME EXEC JOB · SOFTWARE DEVELOPMENT SECTOR · LONDON, ENGLAND, UNITED KINGDOM
Synthesia is hiring a full-time Strategic Customer Success Manager reporting to the Director of CS, managing a book of business for European enterprise accounts. Requires B2B SaaS CSM or TAM experience, account health forecasting, and C-suite engagement. Not fractional or interim—a core team member role at a $4B AI video platform post-Series E.
Full-time Strategic Customer Success Manager - London — the balanced verdict
Why this role stands out
- Strong employer — $530M+ funded, $4B valuation, Fortune 100 customer base, premier VCs (Accel, Nvidia, Kleiner Perkins)
- Clear reporting line and seniority — reports to Director of CS, manages enterprise accounts, C-suite engagement expected
- Growth trajectory — post-Series E momentum, European expansion focus
- Role scope — book of business ownership, retention and growth KPIs, trusted advisor mandate
Worth checking before you apply
- No salary or day rate disclosed in posting
- Hybrid London-based role; no remote flexibility stated
- Light video editing skill requirement may indicate hands-on workload beyond pure account leadership
Our automated read of the posting text, not the employer's own assessment. Check each point with them before you apply.
How well the role as written suits a fractional or interim arrangement, scored 0–100 by our automated read of the posting text before it went on the board. It rates the posting, not you — we do not score or match candidates.
Full-time Strategic Customer Success Manager - London — the posting in full
~/original-posting · verbatimsource: fantastic-jobs
Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.
As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations.
Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.
The Role:
Reporting to the Director of Customer Success, UK and focusing on accounts in Europe - you are energetic, driven, and care deeply about the success of our customers
As a Strategic Customer Success Manager, you will drive Synthesia’s future growth by building relationships with clients and turning them into happy users
You will be helping educate clients on a totally new way to create video content, and work very closely with sales to create a cohesive onboarding experience for new users
You are capable of engaging in business-level and technical conversations at multiple levels of the organisation, including the C-suite
Ideal for an individual who wants to expand their career with a fast-growing software company
About you...
Customer-facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similar ideally in B2B SaaS
Experience in managing a Book of Business along with KPIs
A track record in managing risk, forecasting, and identifying growth opportunities
Establishing a trusted advisor relationship with our clients, driving value from Synthesia products and services
Successfully onboarding new clients and building key relationships in the first critical months and beyond
Coordinating and leading regular client check-ins with clear outcomes on client health and opportunities with senior stakeholder attendance
Light video editing using the Synthesia platform
Retention and growth of our enterprise clients
Ensuring ROI and value is understood by clients, proactively looking for risks and opportunities
Based in London
- At Synthesia we expect everyone to...
- Be an owner
- Focus on outcomes over Inputs and Plans
- Make the journey fun
- Default to simple
- You can read more about this in this public Notion page
How this role fits your repo
How this role fits a repo
The role and the 12 skills the listing names. Sign in and your repo joins the graph — linked only to what a fact you confirmed matches. Sign in →
Drawing the graph…
The roleWhat it asksA certificationYears askedSkills the listing names
- Customer Success Management
- Account Management
- B2B SaaS
- Technical Account Management
- Client Service
- Relationship Building
- Strategic Planning
- Onboarding
- Forecasting
- Risk Management
- Stakeholder Management
- Video Editing
Same role · same category
Similar Fractional Executive jobs
Same location
Other fractional jobs in London
Our own roles first · then the latest
Featured fractional roles
Explore the category
Browse every fractional leadership role
not quite the right fit?
Tell us what you're actually looking for.
Browse the UK fractional and interim roles on our board — each day rate stated, estimated with its basis, or marked not stated — flagged when a role is worth a fractional pitch.
Hiring for a role like this? We undertake a shortlist of 3–5, five-stage vetting and an IR35 position on every brief.