SyndicatedFractional ExecutiveUnited Kingdom
Full-time Senior Customer Success Manager – UK, Tjekvik Autoinnovation ApS
FULL-TIME EXEC JOB · MOTOR VEHICLE MANUFACTURING SECTOR · UNITED KINGDOM
Senior account management role at a fast-growing automotive SaaS company, owning a portfolio of 25+ large UK dealer groups (400+ sites) with full P&L responsibility for retention, expansion, and renewal. Full-time, remote-first, but with regular on-site travel to key accounts. No fractional or interim signals; this is a traditional full-time hire measured on gross/net revenue retention and expansion ARR.
Full-time Senior Customer Success Manager – UK — the balanced verdict
Why this role stands out
- Clear portfolio structure (25 groups, 400+ sites) and success metrics (GRR, NRR, expansion ARR)
- Well-defined split between Sales (new group deals) and Customer Success (expansion within footprint), reducing scope creep
- Senior autonomy and direct leadership access; trusted voice on product, pricing, and account strategy
- Remote-first with occasional on-site visits; no relocation required
Worth checking before you apply
- Automotive sector experience explicitly required; generalist B2B CSMs may face steep onboarding
- Portfolio of 25 groups + 400 sites is substantial; expect high operational load and regular travel
- Bonus linked to retention and expansion; no salary range stated — verify competitive positioning for senior CSM level
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How well the role as written suits a fractional or interim arrangement, scored 0–100 by our automated read of the posting text before it went on the board. It rates the posting, not you — we do not score or match candidates.
Full-time Senior Customer Success Manager – UK — the posting in full
~/original-posting · verbatimsource: fantastic-jobs
What the posting asks · quoted from the listing
- Must-have
Senior B2B experience in customer success or account management, with automotive sector experience required: you understand how dealerships work, who the key stakeholders are, and…
- Must-have
Enterprise account growth: a track record of managing, retaining, and growing enterprise or multi-site accounts, including upsell and expansion.
- Must-have
Value at renewal: proven ability to defend and quantify value using usage and outcome data, and a record of turning around at-risk accounts.
- Must-have
Strong communication: you're direct, warm, and know how to have a difficult conversation when it's needed.
- Must-have
Commercial confidence: comfortable talking pricing, renewals, and business cases with senior stakeholders, and disciplined about keeping account plans, health scores, and renewal…
- Must-have
Self-starter: comfortable working autonomously and remotely, managing your own time and priorities.
- Must-have
Location: based in the UK, with a full driving licence and the willingness to travel to dealer sites when needed.
About Tjekvik
Tjekvik is one of Europe's fastest-growing automotive aftersales technology companies. We help car dealerships across Europe and Australia transform the service experience through self-service kiosk software, digital check-in, and smart key management, giving customers more control and giving dealers back their time.
We work with 2,000+ dealerships across 30+ markets in Europe, the Middle East, Australia, and New Zealand. The UK is one of our most important markets, home to some of our largest multi-site dealer groups, and we're investing in the people who look after them.
The role
As a Senior Customer Success Manager, you will own the relationship with some of our largest UK dealer groups, protecting the revenue we already have and growing it. This is a senior, high-autonomy role that sits between customer success and account growth: you keep customers healthy and adopting the product, and you spot and close upsell and expansion opportunities across their sites.
You'll work mostly remotely, with regular calls and the occasional on-site visit to key accounts. You'll be the trusted voice of the customer inside Tjekvik, working closely with our support, product, and leadership teams.
You will report to the Head of Global Customer Success.
Who owns what
- Our Sales team also sells to large dealer groups, so the split is clear:
- You (Customer Success)
- Renewals and expansion within the existing footprint: new sites, add-ons, and adoption
- Sales
- Leads new group-level agreements and OEM deals
- Together
- You co-own the customer relationship on any group-level or OEM deal, so the customer always has one consistent voice at Tjekvik
- What you'll be responsible for
- Account management and retention
- Own a portfolio of key UK dealer group accounts, with full responsibility for retention, satisfaction, and health.
Build deep, trusted relationships at group and site level, from the Group Aftersales Director, Operations, and Procurement to Dealer Principals and Service Managers.
Run regular value reviews with each account, showing the return on Tjekvik and agreeing priorities for the next quarter.
Maintain account plans, health scores, and renewal forecasts in HubSpot, keeping them accurate and up to date.
Act as the escalation point for your accounts, coordinating with support, product, and operations to resolve issues quickly.
Renewals and expansion
- Own renewals for your portfolio end to end, from forecast to signature.
Defend and quantify the value Tjekvik delivers across the full account lifecycle, from onboarding through to renewal, and lead the turnaround of at-risk accounts.
Identify and develop expansion within the existing footprint, including new sites, add-ons, and wider rollout across the group.
Work with Sales when an opportunity becomes a new group-level agreement or OEM deal: Sales leads, and you co-own the relationship.
Use usage data and customer conversations to spot where more value can be unlocked, and act on it early.
Onboarding and adoption
Oversee onboarding for new sites within your accounts, making sure training is delivered properly and adoption starts strong.
Monitor usage and satisfaction across your portfolio, and step in early when things aren't heading the right way.
Collect and relay product feedback to help shape the roadmap for the UK market.
Visit key accounts on site when it counts, such as launches, escalations, and strategic reviews.
How success is measured
- You'll be measured on three numbers across a portfolio of 25 dealer groups and 400+ sites:
- Gross revenue retention
- Net revenue retention
- Expansion ARR
- What we're looking for
Senior B2B experience in customer success or account management, with automotive sector experience required: you understand how dealerships work, who the key stakeholders are, and what matters to a Service Manager or Dealer Principal.
Enterprise account growth: a track record of managing, retaining, and growing enterprise or multi-site accounts, including upsell and expansion.
Value at renewal: proven ability to defend and quantify value using usage and outcome data, and a record of turning around at-risk accounts.
Strong communication: you're direct, warm, and know how to have a difficult conversation when it's needed.
Commercial confidence: comfortable talking pricing, renewals, and business cases with senior stakeholders, and disciplined about keeping account plans, health scores, and renewal forecasts accurate in a CRM (we use HubSpot).
Self-starter: comfortable working autonomously and remotely, managing your own time and priorities.
Location: based in the UK, with a full driving licence and the willingness to travel to dealer sites when needed.
What we offer
Ownership of some of Tjekvik's most important UK relationships, with a real say in how we serve them.
A competitive base salary plus performance-related bonus linked to retention and expansion.
Remote-first working, with a budget for travel and on-site visits.
Direct access to leadership and a real voice in how we develop the UK market.
A genuinely collaborative, international team that takes the work seriously but doesn't take itself too seriously.
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The roleWhat it asksA certificationYears askedSkills the listing names
- Senior B2B experience in customer success or account management, with automotive sector experience required: you understand how dealerships work, who the key stakeholders are, and…
- Enterprise account growth: a track record of managing, retaining, and growing enterprise or multi-site accounts, including upsell and expansion.
- Value at renewal: proven ability to defend and quantify value using usage and outcome data, and a record of turning around at-risk accounts.
- Strong communication: you're direct, warm, and know how to have a difficult conversation when it's needed.
- Commercial confidence: comfortable talking pricing, renewals, and business cases with senior stakeholders, and disciplined about keeping account plans, health scores, and renewal…
- Self-starter: comfortable working autonomously and remotely, managing your own time and priorities.
- Location: based in the UK, with a full driving licence and the willingness to travel to dealer sites when needed.
- Account management
- Customer success
- Retention
- Upselling
- Expansion
- Automotive industry knowledge
- Stakeholder management
- CRM
- HubSpot
- Data analysis
- Strategic planning
- Communication
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