Full-time Operations Manager, McLaren Racing Ltd

01Company Description

High performance isn't a given. It’s built on standards.

Standards that have driven McLaren for over 60 years.

And if you’re ready for the challenge, that standard is yours to own.

Burning enthusiasm. Constant improvement. The thrill in the pursuit of better.

That’s how we build a legacy. And how you build a career here.

Because racing isn’t just something we do. It’s who we are.

We are racers.

Are you?

02Job Description

Purpose of the Role

As Head of Marketing & Commercial Planning & Delivery, you will ensure the Marketing & Commercial function has the capacity, capability, resources and delivery plans required to execute its strategic priorities and customer commitments successfully.

You will provide a forward-looking view of demand, capacity, capability and delivery requirements across the function. Acting as the bridge between business demand and delivery capability, you will help teams prioritise and resource their work effectively, identify risks early and deliver outstanding outcomes for fans, partners and licensees.

You will establish and lead the Marketing & Commercial Planning & Delivery capability, developing the frameworks, processes, reporting and supporting technology needed to create greater visibility, agility and scalability across the organisation.

03Principal Accountabilities

• Establish and lead the Marketing & Commercial planning and resource management framework.
• Maintain a forward-looking view of demand, capacity, capability and delivery priorities across all functions.
• Work with functional leaders to balance priorities, optimise resource allocation and develop workforce-planning recommendations.
• Identify capability gaps and recommend appropriate solutions, including recruitment, upskilling and external support.
• Maintain oversight of team capacity, workload and delivery commitments across the Marketing & Commercial portfolio.
• Ensure campaigns, activations, programmes, projects and partner commitments are planned and resourced effectively.
• Identify delivery risks caused by workload, competing priorities or capability constraints, providing clear escalation routes and recommendations.
• Support commercial proposals, partner pitches and strategic growth opportunities by evaluating their resource, capability and delivery requirements.
• Help ensure contractual obligations and customer commitments are supported by realistic and achievable delivery plans.
• Develop the approach to managing agencies, freelancers and specialist partners, ensuring external support is aligned with business priorities.
• Partner with Finance and Procurement to support resource and operational financial planning, forecasting and supplier governance.
• Establish meaningful planning, resource and delivery key performance indicators, supported by reporting and dashboards.
• Define and implement technology requirements for resource planning, workflow management and delivery oversight.
• Work with Technology and Artificial Intelligence teams to identify opportunities for automation, improved forecasting and smarter resource management.
• Build a culture of proactive planning, accountability and continuous improvement, acting as a trusted adviser to Marketing & Commercial leadership.
• Qualifications
• Essential

Significant experience leading planning, resourcing, delivery, operations or resource-management functions within a complex marketing, commercial, creative, media, agency or in-house environment.

Proven experience of capacity planning, workforce planning and resource management across multiple teams and disciplines.

Experience supporting large-scale campaigns, programmes, projects or commercial delivery environments.

Strong commercial awareness and the ability to assess the delivery implications of new business opportunities and customer commitments.

Experience managing agency, supplier or external delivery-partner relationships.

Strong analytical and problem-solving skills, with the ability to translate data into practical action.

Experience implementing planning, resource-management or workflow processes and tools.

Excellent stakeholder-management and influencing skills.

The ability to operate effectively in a fast-paced, matrixed environment.

04Desirable

Experience within sport, entertainment, media, agency, rights-holder or partnership-led environments.

Experience implementing resource-planning, workflow or operational-management technology solutions.

Experience supporting organisational growth, transformation or operating-model change programmes.

Understanding of financial planning, forecasting and supplier-governance processes.

Experience leading multidisciplinary teams.

05Additional Information

Success in racing comes from bringing together talented people with different skills, perspectives and experiences. We're committed to building an inclusive environment where everyone feels supported and empowered to deliver their best work.

Every role has the potential to drive high performance. You'll be part of a team united by a shared ambition to push boundaries and embody our racing mindset. We invest in our people through opportunities to develop and grow, creating an environment where individuals and teams can thrive.

Alongside a range of wellbeing initiatives and development opportunities, we're committed to helping you build a rewarding career and make your mark at McLaren Racing.