SyndicatedFractional Operations ManagerLondon, England, United Kingdom
Full-time Operations Manager, Mars
FULL-TIME OPS JOB · FOOD AND BEVERAGE MANUFACTURING SECTOR · LONDON, ENGLAND, UNITED KINGDOM
Mars seeks a full-time Global Brand Experience Marketing Operations Lead to manage their integrated agency team ("The Kitchen") across multiple geographies and disciplines. The role is deeply operational—spanning agency governance, project orchestration, procurement, SOW management, and commercial stewardship—reporting to a Senior Director with responsibility for Ben's Original and Dolmio global campaigns. This is a permanent, office-based (hybrid London) position requiring hands-on workflow design, vendor management, and cross-functional influence at senior stakeholder level.
Full-time Operations Manager — the balanced verdict
Why this role stands out
- Established multinational with clear reporting line and defined scope
- Hybrid working arrangement in London
- Broad operational remit (agency governance, procurement, project management, content delivery) appeals to ops leaders seeking complexity and cross-functional influence
- Explicit agency-relationship and vendor-management focus; clear governance expectations
Worth checking before you apply
- Full-time, 40 hours/week role; no fractional or part-time flexibility mentioned
- Heavily operational day-to-day (SOPs, workflow design, stakeholder alignment); less strategic steering than some executive operations roles
- Multi-geography, multi-discipline coordination likely involves significant meeting load and synchronous availability demands
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Full-time Operations Manager — the posting in full
~/original-posting · verbatimsource: fantastic-jobs
Job Description:
We’re looking for a Global Brand Experience Marketing Operations Lead to serve as the central operational engine and delivery lead for our global brands (including Ben’s Original™ and Dolmio™). Reporting directly to the Global Brand Experience Senior Director, you will oversee our Integrated Agency Team (IAT), affectionately known as "The Kitchen"—a hybrid team of internal talent and specialized external partners. Acting as the vital bridge between strategy, creative development, production, operational workflows, and commercial delivery, you will ensure our global campaigns are executed on time, within budget, and to the highest standards of operational excellence in service of our business goals (OGSM).
What are we looking for?
A strong relationship builder, the ability to stand alone, influence without authority, and work with cross functional and multi geographies
Significant experience in marketing operations, creative project management, or creative agency production
A proven track record of managing multi-discipline integrated agency teams (IAT models incl CMI, Media, PR, Design/Content. Commerce, RA), agency governance, SOW tracking, and workflow orchestration, across our hub and spoke model..
Deep understanding of integrated production pipelines across multi-channel brand experiences
Hands-on experience with marketing procurement tools and processes (e.g., SAP, Coupa, Ariba), budget tracking, PO creation, and vendor cost reconciliations.
Exceptional interpersonal skills with the ability to align diverse, senior cross-functional teams and external agency leaders under tight timelines.
Proficiency with enterprise project management tools (e.g. Salsify, DAM platforms, Miro, Mural, Microsoft, Mac based applications) and collaborative suites.
What will be your key responsibilities?
"The Kitchen" (IAT) Governance & Operational Leadership
Serve as the day-to-day operational lead for "The Kitchen" (our Integrated Agency Team), building streamlined workflows, SOPs, and collaborative ways of working across internal teams and agency partners.
Direct the Agency Relationship Management program (including performance reviews) and partner with regional teams to deploy brand growth strategies that achieve commercial targets.
Briefing Governance & Creative Project Orchestration
Act as the primary gatekeeper for all global briefs and manage the master Brand Experience calendar to align review gates and launch timelines across global and regional hubs.
Maintain rigorous project governance to proactively unblock operational bottlenecks and ensure all campaign assets are delivered on time, within scope, and in compliance with regulations.
Marketing Operations, Internal Comms & Brand Content Delivery
Oversee the end-to-end production, maintenance, and deployment of global BX brand related playbooks, guidelines, and localized toolkits for regional teams.
Direct strategic and creative content for high-profile business milestones (e.g., Global Marketing Town Halls, Summits, Brand Days, GNFLT) and lead quarterly "walk the wall" reviews to share learnings and drive brand consistency.
Commercial & Financial Stewardship
Manage content, design, social and commerce agency commercial administration , including drafting Statements of Work (SOWs), raising POs, tracking budgets, forecasting, and verifying milestone signoffs..
Support the Global Brand Experience Senior Director with agency contracting, rate card compliance, forecasting and annual retainer reviews to maximize marketing ROI.
What can you expect from Mars?
Work with diverse and talented Associates, all guided by the Five Principles.
Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
Best-in-class learning and development support from day one, including access to our in-house Mars University.
An industry competitive salary and benefits package, including company bonus.
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The roleWhat it asksA certificationYears askedSkills the listing names
- Marketing operations
- Creative project management
- Agency governance
- Budget tracking
- Workflow orchestration
- Integrated production
- Vendor cost reconciliation
- Stakeholder management
- SOW management
- Project management tools
- Strategic planning
- Brand experience
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