Full-time COO, Scottish Government Recruitment

01Job Description

• Lead one of Scotland’s largest public service operations and help shape a social
• security system that supports more than a third of the nation’s population.
• Social Security Scotland is an Executive Agency of the Scottish Government
• responsible for delivering Scotland's devolved social security system in line
• with the Social Security (Scotland) Act 2018 and our Charter.
• We currently deliver 18 benefits to people on low income, disabled people,
• carers, young people entering employment and households requiring support with
• energy costs, reaching one in three people across Scotland.
• This is a critical and high-profile senior leadership role, offering the
• opportunity to make a tangible difference to the lives of people across

Scotland. The successful candidate will lead with a strong focus on performance,

ensuring the effective delivery of services and outcomes, while fostering a

culture of kindness, respect and inclusion for colleagues, partners and the

people we serve.

As Chief Operating Officer (COO), you will operate in a highly visible

environment subject to significant Ministerial, Parliamentary and public

scrutiny, providing assurance to the Chief Executive on operational performance,

risk, resilience and service delivery.

You will lead operational priorities that support Scotland's wider Public

Service Reform agenda, driving innovation, continuous improvement and

transformation to ensure services remain sustainable, effective and responsive

to changing needs. You will also support engagement with Ministers and key

stakeholders (Local Authorities, Health Boards third sector partners such as

Citizen Advice Bureaux etc, ensuring the organisation is well positioned to meet

external expectations and accountability requirements.

Delivering critical benefit services, you will lead an operational workforce of

around 3,000 colleagues (including a range of Health & Social Care

professionals), primarily based in Glasgow and Dundee, with smaller teams

located across Scotland. You will provide visible and inspiring leadership to

these large, geographically dispersed teams while maintaining a strong focus on

service excellence and client outcomes.

You will be responsible for translating organisational strategy into operational

excellence, delivering high-quality, efficient and person-centred services that

improve outcomes for the people of Scotland. Recognising that many of those who

rely on our services may experience financial hardship, disability, ill health

or other challenges, you will ensure delivery reflects the principles of

dignity, fairness and respect, while building confidence through resilient and

trusted public services.

As a member of the Executive Team, you will provide strategic leadership across

operational delivery, organisational performance, workforce capability and

financial stewardship, ensuring benefit services remain resilient, sustainable

and aligned with organisational values and Charter commitments.

You will foster a high-performing, inclusive and psychologically safe culture,

building organisational capability and driving continuous improvement to deliver

long-term public value. Operating in a complex and highly scrutinised

environment, you will demonstrate resilience, sound judgement and authenticity,

leading with compassion while maintaining a clear focus on delivery, performance

and outcomes for the people of Scotland.

02RESPONSIBILITIES

Responsibilities

• Lead the execution of organisational strategy, ensuring Social Security
• Scotland’s benefit delivery is efficient, effective, compliant and focused on
• positive outcomes for the people of Scotland.
• Provide strategic leadership for Client Services Delivery, driving highly
• reliable outcomes, removing barriers to delivery and ensuring the consistent
• delivery of critical services that are aligned with the values of dignity,
• fairness and respect and Civil Service standards.
• Provide assurance to the Chief Executive Officer on operational performance,
• capability, financial sustainability, organisational resilience and the
• delivery of strategic priorities.
• Drive organisational performance through the effective use of data, insight
• and management information, embedding a culture of continuous improvement and
• evidence-based decision making.
• Lead and influence through others to create a high-performing, inclusive and
• engaged workforce, fostering a culture of openness, accountability,
• collaboration and continuous learning while building organisational
• capability and leadership capacity.
• Oversee financial planning and performance, ensuring responsible stewardship
• of public resource and compliance with financial requirements.
• Contribute and collaborate as a key member of the Executive Team, shaping
• organisational strategy, transformation and delivery of ministerial
• priorities in partnership with the Scottish Government and other key
• stakeholders.
• Build trusted relationships with Ministers, senior leaders and external
• partners, providing strategic advice, assurance and performance reporting to
• support effective decision making and public accountability.
• Support good governance, risk management and champion service modernisation,
• ensuring responsible use of public resources, strong operational resilience
• and successful adoption of new systems and ways of working.

03QUALIFICATIONS

Success Profile

Experience:

• Proven experience leading large-scale operational delivery functions, with
• accountability for performance and service outcomes.
• Demonstrable success leading organisational transformation and continuous
• improvement across complex organisations.
• Extensive Board and Executive-level experience, providing strategic
• leadership, governance and assurance in highly scrutinised environments.
• Strong track record of leading large, geographically dispersed workforces
• and building high-performing, inclusive cultures.
• Experience leading through complex change, demonstrating resilience, sound
• judgement and an understanding of delivering person-centred services to people
• in vulnerable circumstances.

04Behaviours (Level 6)

• Leadership
• Managing a Quality Service
• Seeing the Big Picture
• Communicating and Influencing
• Delivering at Pace
• You can find out more about Success Profiles Behaviours, here: Success profiles:
• candidate guide - gov.scot
• [https://www.gov.scot/publications/success-profiles-candidate-guide/pages/behaviour-levels/]

05How to apply

• Apply online, providing a CV and Supporting Statement (of no more than 1000
• words) which provides evidence of how you meet the skills, experience and

behaviours listed in the Success Profile above. General or unrelated statements

will not be accepted and may result in your application being sifted out. Please

ensure that your statement clearly demonstrates how you meet the specified

experience requirements. Both your CV and Supporting Statement will be used to

assess your suitability against the criteria.

During the interview and assessment process, we will test your experience as

well as behaviours aligned to this role.

Artificial Intelligence (AI) tools can be used to support your application, but

all statements and examples provided must be truthful, factually accurate and

taken directly from your own experience. Where plagiarism has been identified

(presenting the ideas and experiences of others, or generated by artificial

intelligence, and presented as your own) applications will be withdrawn and

internal candidates may be subject to disciplinary action.

06Please see our candidate guidance

• [https://www.gov.scot/publications/recruitment-candidate-guide/pages/use-of-ai-tools/]
• for more information on acceptable and unacceptable uses of AI in recruitment.
• If you are invited to the next stage, the assessment process this may include an
• interview with a short presentation, engagement panels, fire side chats and a
• psychological assessment, this is subject to change and will be confirmed if
• invited for further assessment
• Assessments are scheduled for w/c 30 November 26, however this may be subject to
• change.
• The Final Interview Panel will take place on 15 December 26, in person at St

Andrews House, Edinburgh. Interviews will be chaired by Elizabeth Walmsley

[https://civilservicecommission.independent.gov.uk/about/civil-service-commissioners/],

Civil Service Commissioner. The other panel Members are:

• David Wallace, Social Security Scotland, Chief Executive
• Alison Byrne, National Records of Scotland, Chief Executive
• Deborah Rodger - Non Executive Director

07Recruitment Principles

• As a government organisation, we adhere to the Civil Service Commission
• Recruitment Principles
• [https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/]
• and we investigate any complaints
• [https://www.gov.scot/publications/recruitment-candidate-guide/pages/complaints/]
• received in relation to recruitment cases.

08Interview Expenses

• Any travel and subsistence expenses incurred during the selection process are
• the responsibility of the applicant

09About us

• Led by Chief Executive David Wallace, Social Security Scotland is an Executive
• Agency of the Scottish Government and one of its largest public service

organisations. We play a vital role in supporting people and families across

Scotland, delivering benefits that improve lives and contribute to positive

social outcomes. Guided by the principles of dignity, fairness and respect, we

are committed to ensuring everyone can access the financial support they are

entitled to, in the right way and at the right time.

Our staff are part of the UK Civil Service, observing the Civil Service Code and

working for Ministers and senior stakeholders to deliver vital public services

which improve the lives of the people of Scotland.

We offer a supportive and inclusive working environment along with a wide range

of employee benefits. Find out more about what we offer.

As part of the UK Civil Service, we uphold the Civil Service Nationality Rules.

10Working pattern

Applicants on any working pattern are welcome to apply for this post. If you are

interested in applying on a job-share basis, please make clear in your

application if you wish to be considered as a pre-existing job-share partnership

or if you are interested in moving into a job-share arrangement. We will assess

proposed working patterns against the business requirements for the post and

discuss all options with candidates.

Our standard hours are 37 hours per week and we offer a range of flexible

working options depending on the needs of the role, including Flexi-leave.

The organisation operates on a hybrid basis, with a minimum office attendance of

two days per week.

This role can be based in either Dundee or Glasgow, but regular travel will be

required across all Social Security Scotland sites and to Scottish Government

locations, such as Edinburgh and Glasgow, to provide visible leadership, engage

with key stakeholders and support collaborative delivery across the

organisation.

If you have specific questions about the role you are applying for, please

11contact us

Security checks

Successful candidates must complete the Baseline Personnel Security Standard

(BPSS), before they can be appointed. BPSS is comprised of four main

pre-employment checks – Identity, Right to work, Employment History and a

Criminal Record check (unspent convictions).

You can find out more about BPSS on the UK Government website, and read about

the Government Vetting Charter, or about all of the different levels of security

checks in our Candidate Guide.

Internal candidates may need to gain higher security clearance than they

currently hold if successful in their application.

12Additional Security Information

• Please note: in addition to the standard pre-employment checks for appointment
• into the Civil Service, all candidates must also obtain National Security
• Vetting at Security Check (SC) clearance level for this vacancy.
• You will normally need to meet the minimum UK residency period as determined by
• the level of vetting being undertaken, which for SC is 5 years UK residency

prior to your vetting application. If you have any questions about this

residency requirement, please speak to the vacancy holder for this post.

13Equality statement

• We are committed to equality and inclusion and we aim to recruit a diverse
• workforce that reflects the population of our nation.
• Find out more about our commitment to diversity and how we offer and support
• recruitment adjustments for anyone who needs them.

14Further information

• Find out more about our organisation, what we offer staff members and how to
• apply on our Careers Website.
• Read our Candidate Guide for further information on our recruitment and
• application processes.
• For further information please visit our landing page - SSS Chief Operating
• Officer - Scottish Government Jobs
• [https://www.jobs.gov.scot/chief-operating-officer-sss]