Full-time Senior Change Portfolio Lead - Integration, Nationwide

It's an exciting time to join Group Customer & Communications (GCC) at

Nationwide as we embark on a significant journey for both our core Nationwide

brand and the integration of Virgin Money, which will be the primary focus of

this role.

As a Senior Portfolio Lead, you'll play a pivotal role within the GCC function,

leading complex, multi-workstream programmes and shaping the portfolio of

transformation activity that supports the integration of Virgin Money into

Nationwide. You'll bring structure, clarity and momentum to large-scale change,

operating confidently at senior levels and overseeing multiple interdependent

projects to deliver meaningful business outcomes.

An experienced change professional, you'll be comfortable shaping and delivering

large, complex portfolios of business change. You'll thrive in ambiguity and be

adept at working with diverse stakeholder groups to translate strategic

ambitions and desired outcomes into clear, actionable and deliverable programmes

of work.

This role sits within the Group Customer & Communications (GCC) function at

Nationwide. The function's purpose is to understand our customers, create

meaningful engagement opportunities, and build compelling customer experiences

and communications. Customer strategy, marketing, brand, digital channels, and

legal, regulatory and mandatory communications all sit within GCC, alongside our

social impact agenda and focus on supporting communities.

As part of the GCC Change Team, you'll help ensure programme deliverables are

aligned to wider integration and Society priorities. You'll lead key milestones

through critical stages, mobilise resources, and bring project teams together

behind a shared vision, common objectives and an integrated programme plan. The

primary focus of the role will be leading GCC-owned integration activity that

brings together the Nationwide and Virgin Money brands, customer propositions

and customer experiences.

At Nationwide we offer hybrid working wherever possible. More rewarding

relationships are supported through our hybrid approach, bringing colleagues

together across our UK wide estate, whilst also supporting generous access to

home working. We value our time in the office to solve problems, to learn, and

to feel connected.

For this job, you'll spend at least two days per week, or if part-time, you'll

spend 40% of your working time, based at our Swindon, London or Bournemouth

office.  If your application is successful, your hiring manager will provide

further details on how this works.

You can also find out more about our approach to hybrid working here

[https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fnationwide-jobs.co.uk%2Flife-at-nationwide%2Frewarding-you&data=05%7C02%7CSamantha.Graham%40nationwide-jobs.co.uk%7Cc3d3225d77e54ab5a92008dedc2cceff%7C18ed93f5e4704996b0ef9554af985d50%7C0%7C0%7C639190282163461695%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=PC5Y9xpYWimDrh3FYkvbMMF87I34nF17ytwWljcifjI%3D&reserved=0].

If we receive a high volume of relevant applications, we may close the advert

earlier than the advertised date, so please apply as soon as you can.

02RESPONSIBILITIES

What you’ll be doing

This role is responsible for leading the delivery of GCC's integration change

portfolio, ensuring complex transition activity is translated into clear

outcomes, robust plans and achievable milestones that support both strategic

objectives and successful business implementation.

You'll provide leadership across multiple workstreams, bringing together teams

and stakeholders to ensure integration priorities are delivered in a structured,

controlled and customer-focused way. Working across a broad and complex

landscape, you'll drive alignment, maintain momentum and ensure delivery remains

focused on achieving the intended business outcomes.

A key aspect of the role will be providing portfolio oversight across the

integration agenda, supporting effective decision-making and ensuring activity

is coordinated across GCC and the wider organisation. You'll manage

dependencies, risks and interlocks across business functions and enterprise

programmes, balancing customer outcomes, operational readiness, business

priorities, cost and risk. By ensuring integration activity is effectively

sequenced, governed and coordinated, you'll enable successful delivery while

minimising disruption and maintaining focus on strategic objectives.

The role also acts as a senior leader and ambassador for GCC within the wider

integration programme. Building strong relationships with senior stakeholders,

integration teams and transformation partners will be essential to securing

alignment, influencing decisions and resolving challenges across organisational

boundaries. Alongside leading business readiness and transition activities,

you'll champion continuous improvement by embedding lessons learned, sharing

best practice and strengthening integration delivery capability across GCC.

03About you

• To be successful in this role, as a minimum, you will need:
• Significant experience leading large-scale integration, transformation or
• business change programmes
• Strong portfolio and programme leadership capability, with experience
• coordinating complex delivery across multiple teams and workstreams
• Experience leading integration planning, transition delivery and
• organisational readiness activity
• Proven ability to manage complex dependencies, risks, interlocks and delivery
• challenges across business functions
• Strong command of change and programme delivery disciplines, including
• planning, governance, risk, dependency management, resource management,
• business readiness and implementation
• Credibility operating with senior and executive stakeholders in complex
• environments, able to provide clear delivery insight, challenge
• constructively and lead through difficult or sensitive situations
• Ability to operate effectively in complex, regulated and fast-paced
• environments
• Strong strategic thinking, problem-solving and decision-making capability
• Our customer first behaviours put customers and members at the heart of how we

work together. They are the set of behaviours that every colleague needs to

display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their
• feedback and insights to empathise with them and to understand their needs, so
• that every decision we make starts and finishes with our customers in mind
• Say it straight - We are brave in speaking out and saying what we think –
• we’re honest and direct with good intent, openly sharing diverse perspectives to
• reach the best conclusions and using language everyone can understand
• Push for better - We don’t settle for mediocrity, we challenge the status quo,
• taking responsibility for continuous improvement and personal development
• Get it done - We prioritise what will have the greatest impact, we are
• decisive, and we take accountability for delivering brilliant customer outcomes
• You can strengthen your application by showing how our customer first behaviours
• resonate with you, and where you may have already demonstrated these.

04QUALIFICATIONS

The extras you'll get

There are all sorts of employee benefits available at Nationwide, including:

• 30 days holiday, pro rata
• Private medical insurance
• A highly competitive pension to help you build a strong foundation for
• retirement
• Access to an annual performance-related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the
• event of your death
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year
• Banking – but fairer, more rewarding, and for the good of society
• We forge our own path at Nationwide.
• As a mutual, we’re owned by our members - those customers who bank, save or have

a mortgage with us. We challenge the financial sector status quo. We don’t see

customers as the engine of our own profit. We share our profits with them and

put their needs first. Always there when they need us. Supporting them and their

lives.

If you’re inspired by fairer finances, passionate about making a meaningful

impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued.

Recognised. Inspired to be your best. As a community, we want our working lives

to count. As a team, we celebrate what we achieve. As a standard-setter, we work

for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

05What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to

attach your up-to-date CV and answer a few quick questions for us.

We respond to everyone, so we will be in contact shortly after the closing date

to let you know the outcome of your application.

Keeping your data and personal information confidential is important to us. To

find out more about how we use and process your data, please read our Privacy

policy [https://nationwide-jobs.co.uk/privacy].

If you want to find out more about using AI in our recruitment process, please

read more here [https://nationwide-jobs.co.uk/help-and-support].

06Disability Confident

• We’re not just guided by data, we’re driven by the real experiences of our

people. We’re a Disability Confident Level 3 Leader, the highest level.

That’s why we’re constantly evolving our policies and practices to make sure

everyone feels genuinely supported, valued, and empowered to champion inclusion.

Whatever your needs, we’re here to support you. If you need any additional

support throughout your application journey, email our team at Recruitment

Support [Recruitment.Support@nationwide-jobs.co.uk].

07Apply safely with Nationwide

• Recruitment scams can look convincing, so take a moment to check the role is
• listed on our official careers site and read our guidance on Don’t be conned by
• a job scam. [https://www.nationwide.co.uk/news-and-stories/job-scams/]