Full-time Chief of Staff, American Express

The Credit & Fraud Risk (CFR) Finance team partners with the Risk organization

to drive analytics which support our risk activities and inform the Company’s

credit outlook, including expectations for write-offs, CECL reserve levels and

CCAR stress testing. The key objective is to drive profitable financial

decisions and support credit-risk strategies while ensuring adherence to

governance and controls. This Manager position will be part of the CFR Finance

leadership team.

This Manager role is an amazing opportunity for someone to join the leadership

team supporting CFR Finance. This position will directly support the Senior Vice

President and partner closely with the broader leadership team, as well as

across Corporate Planning teams, to support the organization in achieving both

its near-term and long-term strategic objectives.

CFR Finance is a global team of approximately 80 colleagues across New York and

Gurugram, India. This role will support leadership in tracking delivery against

critical initiatives for the enterprise while also supporting colleague

engagement and development. The candidate will have the opportunity to influence

how strategic decisions are made, including playing a leading role in CFR

Finance’s Gen AI transformation strategy.  The candidate will provide

recommendations on areas of improvement, including opportunities to increase

organization effectiveness, while also leading ad-hoc, strategic projects. The

role provides the opportunity for significant personal growth has high exposure

to senior leadership within CFR Finance, Corporate Planning and the broader

Finance organization.

This role will be based at the Amex Tower in New York City.

02RESPONSIBILITIES

• Lead the strategy, development and execution of communications and talent
• management activities across the team globally, including the co-ordination
• of mid-year and year-end calibration processes
• Play a lead role in colleague development and engagement initiatives,
• creating linkages across our global team and with the broader Finance
• organization
• Manage and monitor the team’s overall operating expenses, including monthly

forecasting and annual targets. Support rolling R&Os, as needed (ad-hoc

03basis)

• Drive Gen AI Strategy and Transformation by providing thought leadership on
• team objectives, key initiatives, milestone progress and facilitating
• training and learning opportunities across the team
• Develop and maintain strong relationships with key partner teams, including
• but not limited to Risk, Finance LFOs, BU and Enterprise FP&A & Decision
• Sciences
• Develop agenda and create materials for CFR Finance town halls in addition to
• leadership team meetings, strategic planning, roundtables, and training
• sessions
• Communicate actionable recommendations, including being able to effectively
• communicate complex ideas and actively seek to drive strategy
• Partner with business leaders to ensure we are asking the ‘right’ questions,
• frame ad-hoc analyses, and rapidly drive analyses to a successful outcome to
• impact decisions
• Serve as the liaison between CFR Finance and business partners’ executive
• offices

04QUALIFICATIONS

• Solid commercial acumen and understanding of how large organizations operate
• Excellent communication skills and the ability to tailor complex messages to
• executive audiences with brevity, simplicity and impact
• Ability to work under tight deadlines, continually prioritizing requests
• while being able to balance attention to detail and accuracy
• Exceptional relationship, leadership and collaboration skills and the ability
• to work in a highly matrixed environment
• Thought leadership and creativity in solving challenging, and potentially
• ambiguous, business problems
• Demonstrated aptitude in drawing relevant insights from data, including an
• ability to ‘step back’ and consider a recommendation or solution from
• multiple points of view
• Capacity to use judgment in handling highly confidential information
• Ability to build solid, trust-based relationships with cross-functional teams
• Minimum of 4 years of relevant work experience
• Undergraduate degree required. Finance, Accounting, or Risk discipline
• preferred
• Employment eligibility to work with American Express in the United States is
• required as the company will not pursue visa sponsorship for these positions.
• At American Express, our culture is built on a 175-year history of
• innovation, shared values
• [https://www.americanexpress.com/en-us/company/who-we-are/]and Leadership
• Behaviors, and an unwavering commitment to back our customers, communities, and

colleagues. From delivering differentiated products to providing world-class

customer service, we operate with a strong risk mindset, ensuring we continue to

uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive

support for your holistic well-being and many opportunities to learn new skills,

develop as a leader, and grow your career. Here, your voice and ideas matter,

your work makes an impact, and together, you will help us define the future of

American Express.

We back you with benefits that support your holistic well-being so you can be

and deliver your best. This means caring for you and your loved ones' physical,

financial, and mental health, as well as providing the flexibility you need to

thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability
• benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending
• on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered
• for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and
• doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities
• For a full list of Team Amex benefits, visit our Colleague Benefits Site
• [https://www.americanexpress.com/en-us/colleagues/benefits].
• American Express is an equal opportunity employer and makes employment decisions
• without regard to race, color, religion, sex, sexual orientation, gender
• identity, national origin, veteran status, disability status, age, or any other

status protected by law. American Express will consider for employment all

qualified applicants, including those with arrest or conviction records, in

accordance with the requirements of applicable state and local laws, including

the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for

Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring

Ordinance. For positions covered by federal and/or state banking regulations,

American Express will comply with such regulations as it relates to the

consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and

personally. That's why we have Amex Flex, our enterprise working model that

provides greater flexibility to colleagues while ensuring we preserve the

important aspects of our unique in-person culture. Depending on role and

business needs, colleagues will either work onsite, in a hybrid model

(combination of in-office and virtual days) or fully virtually.

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The below represents the expected salary range for this job requisition.

Ultimately, in determining your pay, we’ll consider your location, experience,

and other job-related factors.