SyndicatedFractional ExecutiveLeeds, England, United Kingdom
Full-time Customer Marketing Manager, SIMPRO
FULL-TIME EXEC JOB · SOFTWARE DEVELOPMENT SECTOR · LEEDS, ENGLAND, UNITED KINGDOM
Established SaaS employer (Simpro, 501–1,000 staff) seeking a full-time customer marketing manager in Leeds to own advocacy, community, events and case-study campaigns. Typical mid-market marketing manager role with no fractional signals; requires 3–5+ years B2B experience and hands-on execution across HubSpot, Salesforce and review platforms.
Full-time Customer Marketing Manager — the balanced verdict
Why this role stands out
- Direct employer posting (explicitly rejects agencies)
- Clear scope — customer advocacy, events, case studies, reviews and community
- Established company with structured onboarding and career development mentioned
- Collaborative cross-functional remit (Customer Success, Sales, Product, Marketing)
Worth checking before you apply
- Manager-level role, not head-of or director level; limited executive upside for fractional leaders
- On-site in Leeds; no remote flexibility noted
- No salary or equity mentioned; compensation entirely unstated
Our automated read of the posting text, not the employer's own assessment. Check each point with them before you apply.
How well the role as written suits a fractional or interim arrangement, scored 0–100 by our automated read of the posting text before it went on the board. It rates the posting, not you — we do not score or match candidates.
Full-time Customer Marketing Manager — the posting in full
~/original-posting · verbatimsource: fantastic-jobs
What the posting asks · quoted from the listing
- Years
What You’ll Bring 3 - 5+ years of experience in customer marketing, customer advocacy, or a related B2B marketing role with proven ability to manage customer programs and communic…
- Must-have
3 - 5+ years of experience in customer marketing, customer advocacy, or a related B2B marketing role with proven ability to manage customer programs and communications.
- Must-have
Strong project management and excellent communication skills.
- Must-have
Experience with marketing and CRM tools like HubSpot, Salesforce, and G2, and a track record of executing B2B email marketing campaigns.
- Must-have
Highly organized and detail-oriented with a data-driven mindset and analytical skills.
- Must-have
Collaborative and adaptable self-starter with a high degree of initiative and willingness to work with global stakeholders.
Job Context
At Simpro Group, our customers are our greatest advocates. As our Customer Marketing Manager, you'll be responsible for turning customer success stories into powerful marketing assets, building a thriving community of champions who genuinely love our products and want to share their experiences.
From customer events and advocacy programmes to review campaigns and case studies, you'll create memorable experiences that strengthen relationships, build trust and elevate our brand in the market.
What You’ll Do
Develop and execute customer marketing and communication strategies that keep customers engaged throughout their journey.
Build and grow a community of customer advocates, encouraging reviews across platforms such as G2, Google and other industry-leading review sites.
Design and deliver creative campaigns that increase customer engagement, advocacy and brand awareness.
Identify compelling customer success stories and collaborate with internal teams to create case studies, testimonials and reference opportunities.
Plan and deliver customer-focused events, webinars and community initiatives that strengthen relationships and celebrate customer success.
Manage sponsorship opportunities across customer and industry events to maximise brand visibility and engagement.
Partner closely with Customer Success, Sales, Product and Marketing teams to ensure a consistent and engaging customer experience.
Measure programme performance, monitor customer sentiment and continuously optimise campaigns using data and insights.
What You’ll Bring
3 - 5+ years of experience in customer marketing, customer advocacy, or a related B2B marketing role with proven ability to manage customer programs and communications.
Strong project management and excellent communication skills.
Experience with marketing and CRM tools like HubSpot, Salesforce, and G2, and a track record of executing B2B email marketing campaigns.
Highly organized and detail-oriented with a data-driven mindset and analytical skills.
Collaborative and adaptable self-starter with a high degree of initiative and willingness to work with global stakeholders.
Our Core Values
We Are One Team
We Are Customer Centric
We Are Growth Minded
We Are Accountable
We Celebrate Success
Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome and offer equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.
If you'd like to join a fun and progressive organisation, where there are opportunities to develop your career, please apply now with your CV/Resumer.
Please note: no agencies will be accepted in the recruitment of this role. Any CVs provided to Simpro Software by agencies will be treated as a gift.
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The roleWhat it asksA certificationYears askedSkills the listing names
- What You’ll Bring 3 - 5+ years of experience in customer marketing, customer advocacy, or a related B2B marketing role with proven ability to manage customer programs and communic…
- 3 - 5+ years of experience in customer marketing, customer advocacy, or a related B2B marketing role with proven ability to manage customer programs and communications.
- Strong project management and excellent communication skills.
- Experience with marketing and CRM tools like HubSpot, Salesforce, and G2, and a track record of executing B2B email marketing campaigns.
- Highly organized and detail-oriented with a data-driven mindset and analytical skills.
- Collaborative and adaptable self-starter with a high degree of initiative and willingness to work with global stakeholders.
- Customer marketing
- Customer advocacy
- B2B marketing
- Project management
- Communication skills
- HubSpot
- Salesforce
- G2
- Email marketing
- Data-driven mindset
- Analytical skills
- Campaign management
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