Full-time Regional Operations Director (RDO) - DC Area, Small Door Veterinary

Small Door is membership-based veterinary care designed with human standards that is better for pets, pet parents, and veterinarians alike. Through our membership model, we deliver exceptional care, 24/7 telemedicine, transparent pricing, and modern hospitality in thoughtfully designed, stress-free spaces.

Founded in 2019 with our flagship location in Manhattan’s West Village, Small Door has quickly expanded across the East Coast. In July 2026, Small Door and Bond Vet merged to build a more connected, accessible, and compassionate veterinary care experience across routine, primary, and urgent care. The combined organization will span more than 55 clinics across major Northeast, Mid-Atlantic, and Midwest markets, serving over half a million pets.

This role will play an important part in shaping the next chapter of our combined organization and advancing our shared mission to transform veterinary care.

The Regional Operations Director (RDO) is a key field leader responsible for driving performance, consistency, and talent development across multiple Small Door practices. This role combines hands-on coaching with strategic operational oversight to ensure every hospital runs smoothly, delivers a best-in-class member experience, and develops strong local leadership.

In this role, you’ll mentor Practice Managers, optimize daily operations, and ensure each practice is meeting financial, service, and clinical partnership standards. You’ll serve as a critical connector between HQ and the field, translating insights into scalable, on-brand execution.

This role is expected to be based out of our Boston practice locations with travel to Chicago, IL. Travel will be required and expected – travel accommodations provided by Small Door.

02What you’ll do

Lead & Develop Practice Managers

Recruit, onboard, coach, and develop PMs into strong, independent operators

Build a real talent pipeline and succession plan for all hospitals

03Provide regular feedback, clear expectations, and accountability

Model leadership, communication, and presence across the market

04Drive Operational Excellence

Ensure every practice runs consistently and on brand

Hold PMs accountable to labor, inventory, and experience standards

05Review metrics weekly; identify gaps and drive action

Solve operational issues quickly and proactively

06Ensure strong doctor–PM partnerships in every practice

Own Multi-Site Business Performance

Support PMs in managing staffing models and labor to demand

Coach PMs through budget awareness, scheduling strategies, and inventory turns

Partner with medical leaders on clinical quality to help them succeed

Monitor P&L drivers and help PMs make data-backed decisions

07Support New Practice Openings

Assist with hiring, onboarding, and training

08Ensure operational readiness for launch

Stabilize new markets and support early leadership

09Partner Cross-Functionally

• Work closely with HQ (People, Clinical, Inventory, Marketing, Finance) on launches, rollouts, and process improvements
• Represent field challenges clearly and help create practical solutions
• Ensure communication flows cleanly between HQ and practices
• Who You Are
• 3+ years of multi-unit operations experience (hospitality, retail, wellness, assisted living, boutique service, or veterinary preferred)
• Strong track record leading managers, not just frontline staff
• Experience running metrics: labor, scheduling, inventory, service/quality KPIs
• Ability to drive performance while maintaining a great team and customer experience
• Comfortable in a fast-moving, growing, mission-driven environment
• Excellent at communication, judgment, and follow-through
• Loves being in practices and working with people — not a desk-only operator
• What you’ll get
• Competitive salary
• Health, dental + vision insurance
• 401K contributions
• Upward mobility and growth opportunities
• Flexible paid-time off, parental leave, and company wide holidays
• Health & Wellness Monthly Stipend
• Discounted veterinary care for your loved ones
• Growth opportunities
• An opportunity to make a real impact on the people around you
• A collaborative group of people who live our core values and have your back

Small Door is proudly committed to creating a diverse, inclusive and equitable workplace. We encourage qualified applicants of every background, ability, and life experience to apply to appropriate employment opportunities.