Full-time SDR, Waste Management, Inc. (WM)

01Quick Snapshot

• The Account Executive (AE) is an inside sales position that will allow

candidates to work from home. However, we would like this person to live in the

metro Detroit area for in-person office visits, which happen every Monday in

Plymouth, MI. Candidates should be well-versed in business to business (B2B)

sales and accustomed to managing a book of business.

Please note that this role is not slated for hire until early 2027.

02I. Job Summary

• The AE generates shareholder value by using a consultative retention approach
• for larger and/or more complex Small/Medium Business WM customers in an assigned

book of business, territory/segment. The AE manages existing business

relationships focused on achieving budgeted retention goals by developing and

implementing sound retention strategies, utilizing strong negotiation efforts to

preserve business, and securing and updating contract agreements from WM

customers as well as growing revenues from existing customers. The role of the

AE is to maintain a net positive business performance in the commercial space

through proactive outreach, account retention and revenue protection efforts to

maintain a mutually beneficial alignment between the customer and WM's growth

goals.

03II. Essential Duties and Responsibilities

• Serve as the lead point of contact for customer account management matters in
• an assigned book of business, establish and maintain a high level of customer
• satisfaction with internal and external customers, and build and maintain
• strong, long-lasting customer relationships.
• Align Waste Management products and services with customer needs, propose
• solutions that are compliant with appropriate local, state and federal
• regulations, and increase account penetration through consultative selling
• skills.
• Negotiate, update, and renew customer service agreements to maximize profits
• by providing ongoing education of contract details and use of strong
• negotiation skills.
• Resolve challenging customer requests and collaborate with the Inside Sales
• Manager to resolve all customer escalations or issues.
• Communicate rates, charges and service strategies with conviction as well as
• understand and effectively use customer incentives and concessions within
• appropriate profit targets and level of authority.
• Collaborate with sales team to identify and grow opportunities within
• territory and engage additional WM business opportunities, referring
• internally as appropriate.
• Use Waste Management sales productivity software tools accurately and

consistently (i.e. Salesforce.com/Customer Relationship Management and

Pricing Tools).

• Prepare reports as needed and/or handle general administrative duties as
• appropriate.

04III. Qualifications

Required Qualifications

• High School Diploma or GED (accredited)
• 1 year WM experience or 5 years of business-to-business account management at
• a proficient level

05Other Knowledge, Skills or Abilities Required

• Ability to effectively convert customer cancellation requests
• Ability to build relationships (highly competent)
• Ability to set goals
• Proficient in time management
• Proficient in computer skills
• High impact communication
• Planning and organization
• Ability to negotiate (highly competent)
• Financial acumen

06IV. Work Environment

• Listed below are key points regarding environmental demands and work environment

of the job. Reasonable accommodations may be made to enable individuals with

disabilities to perform the essential functions of the job.

• Normal setting for this job is: office setting and work from home.  Routine
• use of computers, phones, and copy machines should be expected.

07V. Benefits

• At WM, each eligible employee receives a competitive total compensation package
• including Medical, Dental, Vision, Life Insurance and Short Term Disability, as

well as a Stock Purchase Plan, Company match on 401K, and more! Our employees

also receive Paid Vacation, Holidays, and Personal Days. Please note that

benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click

Apply.

08ABOUT WM

• WM (WM.com [https://www.wm.com]) is North America's leading provider of

comprehensive environmental solutions. Previously known as Waste Management and

based in Houston, Texas, WM is driven by commitments to put people first and

achieve success with integrity. The company, through its subsidiaries, provides

collection, recycling and disposal services to millions of residential,

commercial, industrial, medical and municipal customers throughout the U.S. and

Canada. With innovative infrastructure and capabilities in recycling, organics

and renewable energy, WM provides environmental solutions to and collaborates

with its customers in helping them pursue their sustainability goals. WM has the

largest disposal network and collection fleet in North America, is the largest

recycler of post‑consumer materials and is a leader in beneficial use of

landfill gas, with a growing network of renewable natural gas plants and the

most landfill gas‑to‑electricity plants in North America. WM’s fleet includes

more than 12,000 natural gas trucks – the largest heavy‑duty natural gas truck

fleet in the industry in North America. Healthcare Solutions provides collection

and disposal services of regulated medical waste, as well as secure information

destruction services, in the U.S., Canada and Western Europe. To learn more

about WM and the company’s sustainability progress and solutions, visit

Sustainability.WM.com [https://sustainability.wm.com/].

09Equal Employment Opportunity

For United States:  WM is an equal opportunity employer. All qualified

applicants will receive consideration for employment without regard to race,

color, creed, religion, sex, sexual orientation, gender identity, national

origin, age, disability, status as a protected veteran or any other

characteristic protected under applicable federal, state, or local law.

For Canada:  WM is committed to the principle of equal employment for all

applicants and employees, without discrimination on the basis of all grounds

protected by applicable human rights legislation. Accommodations are available

on request for candidates taking part in all aspects of the selection process.

Please notify us if you require accommodation.

10Real ID

• In order to travel by air or access federal property, federal law requires

individuals have a REAL ID or an acceptable alternative. This position may

require the successful candidate to travel by air for business reasons or

service federal property. Accordingly, successful candidates must have, or be

willing to obtain, a REAL ID or TSA‑approved alternative.

What is the value of a WM job? At WM we know that the value of a WM job is more

than a paycheck. It’s a way to create opportunities for you and your family.

This is why we are constantly working to make WM a great place to work and grow

a career. We Are WM is what defines the perks of being in the WM family – from

benefits, to resources and engagement activities.

We are People First. We are Committed to Your Growth. We Are Investing in You.

We are a Family. We are Stable. We are Always Working for a Sustainable

Tomorrow.