Full-time Head of Group Governance, Risk & Control (GRC) Services, Nationwide

We are looking for a proactive, high-performing and experienced Head of Group

Governance, Risk & Controls (GRC) Services to lead a centralised capability

providing governance, risk, control and compliance services across the Society

in line with the Group Risk Management Framework (GRMF).

Accountable for shaping and delivering GRC services that are most effective

through a centralised operating model, you'll support ExCo, Risk Directors and

Senior Management Function holders in discharging their risk management

responsibilities. You'll drive high standards of service delivery,

simplification, continuous improvement and innovation, ensuring the capability

remains efficient, effective and responsive to business needs.

The team delivers four core services: Risk & Control Reporting, Risk & Control

Delivery (including Material Controls, Risk Appetite and Scenario Analysis),

Conduct & Compliance, and Risk & Controls Modernisation. Working across these

areas, you'll build trusted relationships, influence senior stakeholders and

collaborate closely with Risk Directors, Senior Management Function holders and

functional leadership teams to deliver shared priorities and strong risk

management outcomes.

This is an exciting opportunity for an ambitious and experienced leader to shape

the future of GRC services at Nationwide, helping the organisation operate in a

safe, secure and controlled manner while delivering good outcomes for customers.

At Nationwide we offer hybrid working wherever possible. More rewarding

relationships are supported through our hybrid approach, bringing colleagues

together across our UK wide estate, whilst also supporting generous access to

home working. We value our time in the office to solve problems, to learn, and

to feel connected.

For this job, you'll spend at least two days per week, or if part-time, you'll

spend 40% of your working time, based at our Swindon, London or Glasgow office.

If you’re based at our Glasgow office, this will apply from 1 April 2027 and

ahead of that there will be a need to regularly connect with colleagues for

collaboration events. If your application is successful, your hiring manager

will provide further details on how this works.

You can also find out more about our approach to hybrid working here

[https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fnationwide-jobs.co.uk%2Flife-at-nationwide%2Frewarding-you&data=05%7C02%7CSamantha.Graham%40nationwide-jobs.co.uk%7Cc3d3225d77e54ab5a92008dedc2cceff%7C18ed93f5e4704996b0ef9554af985d50%7C0%7C0%7C639190282163461695%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=PC5Y9xpYWimDrh3FYkvbMMF87I34nF17ytwWljcifjI%3D&reserved=0].

Nationwide is committed to the redeployment of our employees impacted by change,

as such applications for redeployment candidates will be prioritised in this

recruitment process.

If you’re a colleague on long-term absence (for example, on parental leave) or a

temporary worker, please use your personal email address to submit an

application.

02RESPONSIBILITIES

What you’ll be doing

This role involves leading and developing the Group Governance, Risk and Control

(GRC) Services team, providing clear direction, inclusive leadership and

effective operational management across workforce planning, budgeting,

communications, prioritisation and service performance.

You will work closely with Risk Directors to agree, maintain and deliver

governance, risk, control and compliance services, ensuring priorities,

deliverables, quality standards and timelines support the Group Risk Management

Framework (GRMF).

A key responsibility will be the design and delivery of accurate, timely and

insightful risk, control, conduct and compliance reporting and management

information for functions, the Executive Risk Committee and Board Risk

reporting. This will enable effective oversight, support regulatory expectations

and BCBS 239 requirements, and facilitate informed decision-making.

The role also focuses on identifying opportunities to deliver governance, risk,

control and compliance activities more effectively through a centralised service

model, ensuring resources are directed towards areas of greatest risk, value and

organisational impact. You will lead the simplification, modernisation,

automation and continuous improvement of these services, leveraging data,

insight, technology and artificial intelligence to enhance quality, efficiency,

speed and measurable outcomes for customers and the Society.

Building trusted relationships across the organisation is essential. You'll

influence senior stakeholders and work collaboratively with Risk Directors,

Senior Management Function holders and functional leadership teams to achieve

shared objectives and deliver strong outcomes.

Using data, market insight, external perspectives and commercial judgement,

you'll make balanced decisions, navigate complexity and prioritise competing

service, risk and change agendas. You'll also champion an inclusive, diverse and

accountable culture where colleagues feel engaged, supported and empowered to

deliver positive customer outcomes in line with Consumer Duty expectations.

03About you

• Minimum skills and experience:
• Relevant professional experience and a degree-level qualification (or
• equivalent), with significant expertise in governance, risk, control,
• compliance, audit or oversight within a complex financial services environment
• Strong leadership capability, with a proven track record of building
• inclusive, high-performing teams, developing colleagues and leading through
• change
• Highly credible and influential communicator, with excellent relationship
• management skills and the ability to engage, challenge and influence senior
• stakeholders up to Board level
• Deep understanding of financial services, risk management, regulatory
• compliance and effective governance practices, underpinned by strong commercial
• and organisational awareness
• Strong analytical and critical thinking skills, with the ability to
• anticipate issues, identify practical solutions, improve processes and provide
• clear, balanced guidance
• Experience leveraging data, insight, automation and technology to enhance
• service delivery, reporting quality, operational efficiency and control
• effectiveness
• Proven ability to demonstrate integrity, accountability, decisiveness and
• sound judgement in complex and high-profile situations
• Our customer first behaviours put customers and members at the heart of how we

work together. They are the set of behaviours that every colleague needs to

display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their
• feedback and insights to empathise with them and to understand their needs, so
• that every decision we make starts and finishes with our customers in mind
• Say it straight - We are brave in speaking out and saying what we think –
• we’re honest and direct with good intent, openly sharing diverse perspectives to
• reach the best conclusions and using language everyone can understand
• Push for better - We don’t settle for mediocrity, we challenge the status quo,
• taking responsibility for continuous improvement and personal development
• Get it done - We prioritise what will have the greatest impact, we are
• decisive, and we take accountability for delivering brilliant customer outcomes
• You can strengthen your application by showing how our customer first behaviours
• resonate with you, and where you may have already demonstrated these.

04QUALIFICATIONS

The extras you'll get

There are all sorts of employee benefits available at Nationwide, including:

• 30 days holiday, pro rata
• Private medical insurance
• A highly competitive pension to help you build a strong foundation for
• retirement
• Access to an annual performance-related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the
• event of your death
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year
• Banking – but fairer, more rewarding, and for the good of society
• We forge our own path at Nationwide.
• As a mutual, we’re owned by our members - those customers who bank, save or have

a mortgage with us. We challenge the financial sector status quo. We don’t see

customers as the engine of our own profit. We share our profits with them and

put their needs first. Always there when they need us. Supporting them and their

lives.

If you’re inspired by fairer finances, passionate about making a meaningful

impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued.

Recognised. Inspired to be your best. As a community, we want our working lives

to count. As a team, we celebrate what we achieve. As a standard-setter, we work

for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

05What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to

attach your up-to-date CV and answer a few quick questions for us.

We respond to everyone, so we will be in contact shortly after the closing date

to let you know the outcome of your application.

Keeping your data and personal information confidential is important to us. To

find out more about how we use and process your data, please read our Privacy

policy [https://nationwide-jobs.co.uk/privacy].

If you want to find out more about using AI in our recruitment process, please

read more here [https://nationwide-jobs.co.uk/help-and-support].

06Disability Confident

• We’re not just guided by data, we’re driven by the real experiences of our

people. We’re a Disability Confident Level 3 Leader, the highest level.

That’s why we’re constantly evolving our policies and practices to make sure

everyone feels genuinely supported, valued, and empowered to champion inclusion.

Whatever your needs, we’re here to support you. If you need any additional

support throughout your application journey, email our team at Recruitment

Support [Recruitment.Support@nationwide-jobs.co.uk].

07Apply safely with Nationwide

• Recruitment scams can look convincing, so take a moment to check the role is
• listed on our official careers site and read our guidance on Don’t be conned by
• a job scam. [https://www.nationwide.co.uk/news-and-stories/job-scams/]
• The hiring manager for this role is Chris Hancock, and the main recruitment
• contact is Sameena Rehman.
• Interviews for this position are expected to be on 11th, 14th, 16th and 17th

November, with a second interview on either the 23rd or 24th November. We will

let you know the outcome of your application shortly after the closing date. If

you are shortlisted, we will share further details with you about the interview

process.

Please note that should you be successful in securing this role, the job title

on our internal systems will be Practice Office Lead.