Full-time Credit Controller, Ramsay Health Care

01Job Advert

Credit Controller

02Ashtead Hospital, Surrey

• 37.5 hours per week | Full Time | Hybrid Working Available

03The Role

An exciting opportunity has arisen for a motivated and proactive Credit Controller to join the Finance team at Ashtead Hospital.

Although based at Ashtead Hospital, this role supports the credit control function across multiple Ramsay Health Care hospitals, making it a varied and influential position within the wider business. Ashtead Hospital is a highly respected private hospital with an excellent reputation for delivering the highest standards of care and service.

Reporting to the Senior Credit Controllers, the purpose of this role is to ensure the timely and accurate allocation and collection of all hospital debts. This involves liaising with Heads of Department, medical insurance companies, patients and external credit control agencies to ensure outstanding balances are managed effectively and professionally.

The successful candidate will take ownership of the credit control process, proactively managing accounts while delivering excellent customer service and support. You will work closely with internal and external stakeholders to ensure prompt payment of outstanding invoices, timely resolution of account queries and accurate allocation of cash receipts.

Following a comprehensive training and induction period, the role will offer hybrid working, with an expectation of being in the office 3 days per week and working remotely for the remainder of the week.

04Key Responsibilities

• Ensure all debt is collected in line with agreed targets and KPIs.
• Manage the credit control processes across a portfolio of five hospitals.
• Contact patients, insurers and consultants via telephone, email and letter to secure payment of outstanding balances.
• Investigate and resolve account queries promptly and professionally.
• Ensure accurate posting and allocation of cash receipts.
• Produce aged debt reports and other financial reports as required.
• Escalate high-risk or problematic accounts in a timely manner.
• Maintain accurate records of outstanding debt and collection activities.
• Build and maintain positive relationships with patients, insurers, consultants and colleagues.
• Support month-end processes and other finance activities as required.
• Ensure timely responses to requests for information and documentation.

05The Successful Candidate Will Have

• Previous experience in a Credit Control, Accounts Receivable or Finance role.
• Excellent communication and negotiation skills.
• Strong attention to detail and a high level of accuracy.
• A proactive and organised approach to debtor management.
• Good working knowledge of Microsoft Excel and other Microsoft Office applications.
• The ability to prioritise workload effectively and work independently.
• Strong problem-solving skills and a customer-focused approach.
• Experience of finance or patient administration systems would be beneficial.
• Previous experience within a healthcare environment would be beneficial but is not essential.

06In Return We Offer

Competitive salary

25 days annual leave plus bank holidays, increasing with service

07Private Healthcare

Contributory Pension Scheme

08Life Assurance

Employee Assistance Programme

09Excellent Training and Development Opportunities

Free On-site Parking

10Access to Ramsay employee benefits and discounts

Hybrid working following completion of training

11About Us

Ashtead Hospital is one of Surrey's leading private hospitals, providing exceptional healthcare services to patients across the region. Joining our team means becoming part of a supportive, collaborative and professional environment where your contribution is valued and your development is encouraged.

If you are a highly organised finance professional with a passion for customer service and delivering results, we would love to hear from you.

Apply today and become part of the Ashtead Hospital team.

We care. It’s more than what we do, it’s who we are. Everything we do is about striving to deliver the best care. And it's a belief that's as true today as it was when we welcomed our first patients in 1964. “The Ramsay Way” culture recognises that our people are our most important asset and this has been key to our ongoing success.

We are committed to equality of opportunity for all. This position is subject to background and DBS checks.

We are proud to support the UK’s Armed Forces and Reservists and have already achieved the Silver Award as part of the MOD’s Armed Forces Covenant Employer Recognition Scheme. The scheme recognises employers who actively support Defence while encouraging other organisations to adopt the same behaviours in their workplace. As a company we are committed to supporting the wider Armed Forces community and this includes our staff as well as our patients.

We are committed to safeguarding and promoting the welfare of adults, children and young people at risk. We expect all employees to share this commitment and behave in a way that supports it. All successful candidates will be provided with safeguarding training appropriate to their role.