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part-time executive recruitment

Hire Part-Time Chief Customer Officer

Hire Part-Time Chief Customer Officer: create a continuing employed customer-leadership seat with fewer hours, a clear experience remit and cover for urgent customer issues.

Brief us on this role →
Chief Customer Officer briefChoose a part of the brief

Part 01 / 04

Continuing remit

Define the customer journeys, service leaders and insight work this employee will own.

Hire Part-Time Chief Customer Officer: what must the role own?

Define the customer journeys, service leaders and insight work this employee will own.

Continuing remitDefine the customer journeys, service leaders and insight work this employee will own.
Working patternPlace key experience and executive reviews within agreed hours where possible.
Decision rightsSay which journey changes and customer policies the executive may approve.
Urgent coverName who can settle a material customer issue outside the agreed hours.

Role reference: Acas guidance on part-time workers. Acas explains reduced-hours employment and protection from less favourable treatment. The organisation still needs an escalation route for customer issues outside the employee’s hours.

What changes when the Chief Customer Officer is part-time?

Part-time describes the employed hours, not a temporary project. The customer executive remains accountable for an ongoing experience plan while service teams need authority to act outside those hours.

part-timeChoose a part of the brief

Part 01 / 04

Employment

Define the employed part-time role and its continuing responsibilities.

How would this work in a real brief?

The hiring decision becomes clearer when the work and its boundary are written down together.

Illustrative brief · an organisation with a steady reduced-hours customer seat

Service operations can run each day, but the organisation needs a continuing senior owner for customer insight, journey improvement and executive reporting.

The employed part-time Chief Customer Officer leads the ongoing experience plan and scheduled cross-team decisions.

The appointment owns

The employed part-time Chief Customer Officer leads the ongoing experience plan and scheduled cross-team decisions.

Another owner retains

Service leads resolve daily issues; a named executive handles urgent escalations outside the customer officer’s hours.

How should you assess Chief Customer Officer candidates?

Put the same work and evidence in front of each candidate before comparing answers.

The evidenceChoose a part of the brief

Part 01 / 04

Schedule

Ask how each candidate would fit experience reviews and team decisions into the proposed hours.

Acas recommends a consistent, fair selection process: choosing who to interview.

Does this hiring pattern fit the work?

Test the amount of the week, the expected end and the continuity needed before writing the contract.

How much of the week does the work fill?
Is this a defined assignment with an end?
For a continuing part-week role, is this an employee?

The working pattern · part-time

A part-time Chief Customer Officer

An employee holds a continuing seat for fewer hours. Agree the schedule, employment terms and cover outside working hours.

Read the part-time Chief Customer Officer hiring brief →

What must happen before the Chief Customer Officer starts?

Agree contracted hours, reporting line and continuing responsibilities.

A clear startChoose a part of the brief

Part 01 / 04

Employment

Agree contracted hours, reporting line and continuing responsibilities.
  1. 1

    Employment

    Agree contracted hours, reporting line and continuing responsibilities.

  2. 2

    Calendar

    Place experience reviews and key executive meetings within the working pattern.

  3. 3

    Cover

    Introduce the named owner of urgent customer escalations.

  4. 4

    Review

    Check whether the pattern gives customers and service teams timely decisions.

A useful Chief Customer Officer brief names the decision, the working pattern and the evidence before it names a candidate.

What should the brief say?

Hire Part-Time Chief Customer Officer begins with continuing remit, a stated working pattern and the evidence you will ask every candidate to show.

15 minutes · video or phone

Brief us on a Chief Customer Officer

Tell us what the role must own, how it will work and when it must start.

  1. 01A brief built around the decisions and working pattern.
  2. 02A shortlist of 3–5 with pay or day rate, availability and IR35 position set out.
  3. 03Five-stage vetting before a candidate reaches you.
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  1. A shortlist of 3–5, each with day rate, availability and IR35 position
  2. Fractional, interim, part-time, temporary or permanent — and non-executive directors
  3. Every candidate through our five-stage vetting
  4. Your briefs and their candidates, in one room
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